Store Manager

The Salvation Army USA Central Territory; Lawrence (KS); On-site; USD 20,000 - 29,000; Full time

Job summary

The Salvation Army USA Central Territory in Lawrence, KS seeks a Store Manager to lead our thrift store operations, develop staff, and drive sales while delivering exceptional customer service.

You will oversee daily store operations, manage schedules and payroll, monitor inventory and donations, and ensure safety and compliance, with a mission-driven approach to community impact.

Join a purpose-driven organization focused on growth, advancement, and meaningful work that helps neighbors in need.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of supervisory or management experience in retail, customer service, or related field.
• Strong leadership, communication, and organizational skills.
• Experience with cash handling, budgeting, and financial accountability.
• Ability to motivate and develop employees.
• Proficiency with Microsoft Office and retail management systems.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, and reach throughout the workday.

Responsibilities

• Recruit, hire, train, coach, and develop store employees.
• Create employee schedules and oversee payroll functions.
• Lead employee performance management and accountability.
• Foster a positive, mission-focused work environment.
• Ensure compliance with company policies and procedures.
• Manage daily store operations and drive sales goals.
• Oversee donation intake, processing, merchandising, and inventory flow.
• Maintain an organized, clean, customer-friendly store.
• Monitor store appearance and merchandising standards.
• Ensure OSHA compliance and safety practices.

Skills

Leadership

Communication

Organizational skills

Motivation and development

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Retail management systems

Job description

Location: Lawrence, KS
Pay: $18.00 per hour
Job Type: Full-Time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Lead with Purpose. Make an Impact Every Day.

Are you an experienced retail leader who thrives in a fast-paced environment, loves building teams, and enjoys driving sales results? The Salvation Army is seeking a motivated and mission-driven Store Manager to lead our Lawrence, Kansas Thrift Store.

At The Salvation Army, every sale supports life-changing programs that help individuals and families in our community. As Store Manager, you will oversee daily store operations, lead and develop staff, maximize sales performance, ensure an outstanding customer experience, and help transform donated goods into hope for those in need.

This is an excellent opportunity for an experienced retail manager, assistant store manager, thrift store manager, nonprofit retail leader, or multi-department retail supervisor looking for meaningful work with growth potential.

Why Join The Salvation Army?

The Salvation Army is committed to caring for those who care for others. We offer a comprehensive and affordable benefits package designed to support your health, family, and future.

Employee Benefits Include:

• Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield
• Prescription Coverage through Express Scripts
• Flexible Spending Accounts (FSA)
• Employer-Paid Basic Life Insurance
• Voluntary Life Insurance Coverage
• Short-Term and Long-Term Disability Insurance
• Supplemental Aflac Insurance Plans
• MetLife Pet Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• 403(b) Retirement Savings Plan with Employer Match Eligibility
• Professional Development and Career Growth Opportunities
• Opportunities for advancement within a nationally recognized nonprofit organization

What You'll Do

Leadership & Team Development

• Recruit, hire, train, coach, and develop store employees
• Create employee schedules and oversee payroll functions
• Lead employee performance management and accountability
• Foster a positive, mission-focused work environment
• Ensure compliance with company policies and procedures

Retail Store Operations

• Manage all daily store operations
• Achieve sales, revenue, and production goals
• Oversee donation intake, processing, merchandising, and inventory flow
• Maintain an organized, clean, and customer-friendly store
• Monitor store appearance and merchandising standards
• Ensure compliance with safety, security, and OSHA regulations

Customer Experience

• Deliver exceptional customer service
• Resolve customer concerns professionally and effectively
• Build customer loyalty and engagement
• Create a welcoming shopping environment for all guests

Financial & Administrative Oversight

• Manage daily cash handling and deposits
• Monitor expenses and operate within budget guidelines
• Maintain accurate reports, records, and operational documentation
• Analyze key performance indicators and implement improvements

What We're Looking For

Required Qualifications

• High School Diploma or GED required
• Minimum of 2 years of supervisory or management experience in retail, customer service, or related field
• Strong leadership, communication, and organizational skills
• Experience with cash handling, budgeting, and financial accountability
• Ability to motivate and develop employees
• Proficiency with Microsoft Office and retail management systems
• Ability to lift, carry, push, and pull up to 50 pounds
• Ability to stand, walk, bend, and reach throughout the workday

Preferred Qualifications

• Retail management experience
• Thrift store, resale, nonprofit, or secondhand retail experience
• Experience managing sales goals, merchandising, and inventory
• Experience recruiting, hiring, and training staff

About The Salvation Army

The Salvation Army is an international movement and one of the largest social service organizations in the world. Funds generated through our Family Stores and donation centers help support adult rehabilitation programs, emergency assistance, housing services, disaster relief, and other community programs that change lives every day.

If you're a results-driven leader who enjoys retail management, team development, customer service, and making a meaningful difference in your community, we'd love to hear from you.

Join a team where your leadership helps create positive change in Lawrence and beyond.