Store Manager

KrocQuincy; Kansas City (MO); On-site; USD 20,000 - 29,000; Full time

Job summary

The Salvation Army is seeking a Store Manager for the Kansas City metro thrift store to lead daily operations, develop staff, and optimize sales while delivering an exceptional shopping experience. This role emphasizes mission-driven leadership, team development, and adherence to policies in a nonprofit retail environment.

You will oversee donations, merchandising, cash handling, and reporting, with a focus on engaging customers and supporting community programs through every sale.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of supervisory or management experience in retail, customer service, or related field.
• Strong leadership, communication, and organizational skills.
• Experience with cash handling, budgeting, and financial accountability.
• Ability to motivate and develop employees.
• Proficiency with Microsoft Office and retail management systems.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, and reach during shifts.

Responsibilities

• Recruit, hire, train, coach, and develop store employees.
• Create employee schedules and oversee payroll functions.
• Lead employee performance management and accountability.
• Foster a positive, mission-focused work environment.
• Ensure compliance with company policies and procedures.
• Manage all daily store operations and drive sales targets.
• Oversee donation intake, processing, merchandising, and inventory flow.
• Maintain a clean, organized, customer-friendly store.
• Monitor safety and OSHA regulations.
• Resolve customer concerns professionally and build loyalty.

Skills

Leadership

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

POS System

Job description

Store Manager - The Salvation Army Thrift Store

Location:Kansas City Metro area
Pay: $18.00 per hour
Job Type: Full-Time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Lead with Purpose. Make an Impact Every Day.

Are you an experienced retail leader who thrives in a fast-paced environment, loves building teams, and enjoys driving sales results? The Salvation Army is seeking a motivated and mission-driven Store Manager to lead our Lawrence, Kansas Thrift Store.

At The Salvation Army, every sale supports life-changing programs that help individuals and families in our community. As Store Manager, you will oversee daily store operations, lead and develop staff, maximize sales performance, ensure an outstanding customer experience, and help transform donated goods into hope for those in need.

This is an excellent opportunity for an experienced retail manager, assistant store manager, thrift store manager, nonprofit retail leader, or multi-department retail supervisor looking for meaningful work with growth potential.

Why Join The Salvation Army?

The Salvation Army is committed to caring for those who care for others. We offer a comprehensive and affordable benefits package designed to support your health, family, and future.

Employee Benefits Include:

• Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield


• Prescription Coverage through Express Scripts


• Flexible Spending Accounts (FSA)


• Employer-Paid Basic Life Insurance


• Voluntary Life Insurance Coverage


• Short-Term and Long-Term Disability Insurance


• Supplemental Aflac Insurance Plans


• MetLife Pet Insurance


• Employee Assistance Program (EAP)


• Paid Time Off (PTO)


• Paid Holidays


• 403(b) Retirement Savings Plan with Employer Match Eligibility


• Professional Development and Career Growth Opportunities


• Opportunities for advancement within a nationally recognized nonprofit organization

What You'll Do

Leadership & Team Development

• Recruit, hire, train, coach, and develop store employees


• Create employee schedules and oversee payroll functions


• Lead employee performance management and accountability


• Foster a positive, mission-focused work environment


• Ensure compliance with company policies and procedures

Retail Store Operations

• Manage all daily store operations


• Achieve sales, revenue, and production goals


• Oversee donation intake, processing, merchandising, and inventory flow


• Maintain an organized, clean, and customer-friendly store


• Monitor store appearance and merchandising standards


• Ensure compliance with safety, security, and OSHA regulations

Customer Experience

• Resolve customer concerns professionally and effectively


• Build customer loyalty and engagement


• Create a welcoming shopping environment for all guests


• Manage daily cash handling and deposits


• Monitor expenses and operate within budget guidelines


• Maintain accurate reports, records, and operational documentation


• Analyze key performance indicators and implement improvements

What We're Looking For

Required Qualifications

• High School Diploma or GED required


• Minimum of 2 years of supervisory or management experience in retail, customer service, or related field


• Strong leadership, communication, and organizational skills


• Experience with cash handling, budgeting, and financial accountability


• Ability to motivate and develop employees


• Proficiency with Microsoft Office and retail management systems


• Ability to lift, carry, push, and pull up to 50 pounds


• Ability to stand, walk, bend, and reach throughout the workday

Preferred Qualifications

• Thrift store, resale, nonprofit, or secondhand retail experience


• Experience managing sales goals, merchandising, and inventory


• Experience recruiting, hiring, and training staff

About The Salvation Army

The Salvation Army is an international movement and one of the largest social service organizations in the world. Funds generated through our Family Stores and donation centers help support adult rehabilitation programs, emergency assistance, housing services, disaster relief, and other community programs that change lives every day.

If you're a results-driven leader who enjoys retail management, team development, customer service, and making a meaningful difference in your community, we'd love to hear from you.

Indeed Search Keywords

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Additional Information

What You Need

Required

Education & Experience

• 2 years' experience in staff management and development or combination of education and experience

Skills & Abilities

• Strong leadership and team-building skills


• Proficiency in cash handling and basic financial management


• Ability to work a flexible schedule, including early/late shifts, weekends, and holidays


• Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers


• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the


• Good speaking, hearing and vision ability, and excellent manual dexterity

Certifications

• Valid Driver's License


• Must pass a motor vehicle record search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk


• Frequently required to walk and reach with hands and arms


• Occasionally required to climb, balance, stoop, kneel, or crouch


• Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds


• Specific vision abilities required: close vision, distance vision, and ability to adjust focus


• Store environment with quiet to moderate noise level


• May be dusty and experience temperature fluctuations based on weather


• May stand for extended periods


• Work is performed in a typical retail store/warehouse environment

Travel

• May be required to travel to various locations for work or training, including monthly management training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

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