Store Manager

Heart-of-Texas-Goodwill-Industries; Killeen (TX); On-site; USD 46,000 - 65,000; Full time

Job summary

The Heart of Texas Goodwill Industries in Killeen, TX is seeking a Retail Store Manager to lead daily store operations, guide staff to reach quotas, coach performance, and ensure high standards in customer service, merchandising, and store presentation.

The role requires retail management experience, staff leadership, and the ability to manage budgets, inventories, and loss prevention while supporting Goodwill's mission to fund community programs.

Qualifications

• High school diploma or equivalent required.
• Proven retail management experience with staff leadership.
• Ability to manage budgets, inventory, and loss prevention.
• Strong communication and customer service skills.

Responsibilities

• Oversee staffing to budgeted levels and optimize schedules.
• Recruit, hire, onboard, and train employees; conduct reviews.
• Drive sales through coaching and achieving quotas.
• Maintain store presentation, merchandising, and inventory levels.
• Prepare accurate reports and maintain cash controls.

Skills

Staff Leadership

Budget Management

Customer Service

Merchandising

Education

High school diploma or equivalent

Job description

Job Details

Job Location: 11 4004 E Stan Schlueter Loop - Killeen, TX 76542

Position Type: Full Time

Job Summary

The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The Store Manager supports Goodwill's Mission by efficiently generating the revenue that funds the various programs offered to the communities we serve.

Key Responsibilities

People Management & Development

• Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
• Recruit, hire, onboard, and train employees; provide feedback for performance reviews.
• Consistently evaluate employee performance and promptly address performance issues.
• Ensure the highest level of professionalism and apply best practices in the leadership of store personnel.

Sales & Merchandise Operations

• Maintain adequate volume of merchandise on the sales floor; ensure production and rotation volume is sufficient to meet or exceed revenue goals.
• Manage workflow and facility layout to ensure appropriate stock levels.
• Maintain store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.

Financial & Operational Management

• Operate the facility within budgeted expense levels; maintain and control expenses relative to revenue.
• Maintain proper cash controls in accordance with company policies and procedures.
• Oversee and maintain neat, accurate, and timely reports and records as assigned.

Customer Service & Communication

• Ensure excellent customer service is delivered to all shoppers and donors.
• Effectively present information and respond to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
• Communicate effectively and appropriately with all levels of store leadership.

Compliance & Asset Protection

• Safeguard company equipment, property, and donated goods.
• Report any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Works various shifts including weekends as assigned.

Supervisory Duties

• Directly supervises store personnel. Responsibilities include recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• All individuals must pass a drug screen.
• A criminal background check is required.
• Must have a valid driver's license and pass a motor vehicle report.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

High school diploma or equivalent required. Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals preferred.

Minimum Requirements

• Experience working with diverse populations.
• Strong background in staff hiring, training, coaching, and performance management.
• Experience managing inventory, merchandising, financial reporting, and loss prevention.
• Skilled in budgeting, expense management, and maximizing store profitability.
• Knowledge of company policy compliance, safety regulations, and nonprofit retail operations preferred.

Knowledge, Skills, and Abilities

• Basic math skills including addition, subtraction, percentages, discounts, taxes, and commissions.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.
• Strong customer service and communication skills; able to work effectively with a variety of individuals.
• Ability to count money accurately and handle financial transactions.
• Ability to work independently and collaboratively.

Core Competencies

• Retail Operations Management
• Merchandising & Inventory Control
• Staff Leadership & Development
• Financial & Budget Management

Physical Demands

• Stand and walk up to 8 hours per day; frequently bend, twist, reach, and use hands and arms.
• Regularly lift and/or move up to 30 lbs.; occasionally lift and/or move up to 50 lbs.
• Maintain adequate close and color vision and manual dexterity.
• Frequently talk and hear in a retail environment.

Work Environment

• Indoor retail store environment with moderate noise levels.
• Exposure to donated goods including dust, fabric, and various materials.
• Fast-paced environment requiring frequent interaction with customers, donors, and employees.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [e-mail]