Store Manager

Barnes & Noble Education, Inc.; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discount

DailyPay earned wage access

401(k) retirement plan

Job summary

Barnes & Noble College is seeking a Store Manager to lead a campus bookstore and learning hub, delivering exceptional customer service and strengthening campus partnerships. You will manage daily operations, drive sales, and coach a diverse team to achieve performance goals in a fast-paced environment.

The role requires strong leadership, merchandising, inventory control, and financial management skills, with a focus on safety, compliance, and a culture of accountability across campus

Qualifications

• 5+ years of progressive retail leadership experience or completion of the Barnes & Noble College Aspiring Leader Program
• Bachelor's degree in Business Administration preferred
• Experience recruiting, coaching, developing, motivating, and managing the performance of diverse teams
• Experience with retail operations, including merchandising, inventory management, visual merchandising, customer service, and financial management
• Strong communication, interpersonal, and relationship-building skills

Responsibilities

• Lead daily store operations on the sales floor, coaching team and delivering exceptional customer service
• Drive sales growth, manage financial performance and controllable expenses
• Recruit, hire, train, schedule, develop, and inspire store team members
• Represent Barnes & Noble College on campus and build relationships with students, faculty, administrators, clients, and partners
• Oversee merchandising, inventory management, visual presentation, and workload planning
• Analyze sales, operations, and trends to forecast needs and improve profitability
• Champion initiatives, standards, safety, and loss prevention while ensuring policy adherence
• Maintain a clean, safe, customer-focused store environment

Skills

Retail leadership

Team development

Budget management

Customer service

POS systems

Microsoft Office

Education

Bachelor's degree in Business Administration

Tools

POS systems

Microsoft Office

Job description

The Store Manager leads a vibrant hub of college life and learning, creating retail experiences that engage students, support faculty, and build alumni loyalty. Through strategic leadership, operational excellence, and community partnerships, our Store Managers help elevate lives through education.

Education – It’s in Our DNA

Barnes & Noble College is more than a campus bookstore—we're an integral part of the college experience. Our campus stores serve as vibrant hubs of college life and learning, creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams help elevate lives through education.

How You'll Make An Impact

• Lead daily store operations through an active presence on the sales floor, delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Own the overall performance of the campus store by driving sales growth, managing financial performance and controllable expenses, analyzing business trends, and identifying opportunities to improve operational effectiveness and profitability.
• Recruit, hire, train, coach, schedule, develop, and inspire store team members while fostering a culture of accountability, collaboration, continuous development, and high performance.
• Serve as Barnes & Noble College's primary representative on campus by building strong relationships with students, faculty, administrators, client representatives, and corporate partners to strengthen the store's role within the campus community.
• Lead merchandising, inventory management, visual presentation, operational execution, and workload planning to ensure merchandise availability, an organized customer-ready environment, and the successful execution of company initiatives.
• Analyze sales performance, operational metrics, and business trends to make informed decisions, forecast future business needs, and achieve measurable business results.
• Champion company initiatives, operational standards, organizational change, customer service excellence, safety, and loss prevention practices while ensuring compliance with company policies and procedures.
• Foster a culture of operational excellence by ensuring a clean, safe, and customer-focused store environment that reflects the Barnes & Noble College brand.

What You'll Need To Succeed

• 5+ years of progressive retail leadership experience, including managing business operations and developing high-performing teams, or successful completion of the Barnes & Noble College Aspiring Leader Program.
• Bachelor's degree in Business Administration or a related field preferred.
• Demonstrated leadership experience recruiting, coaching, developing, motivating, and managing the performance of diverse teams.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, customer service, and financial management.
• Demonstrated business acumen with experience managing sales performance, budgets, controllable expenses, and operational results.
• Strong customer service, communication, interpersonal, and relationship-building skills, with the ability to effectively collaborate with campus and corporate stakeholders.
• Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with retail technology, point-of-sale (POS) systems, and Microsoft Office applications.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Physical Demands

• Frequent movement throughout the store to access merchandise, assist customers, and support daily operations.
• Routine tasks may involve hanging and/or folding merchandise, stocking shelves, unpacking merchandise received, pulling and packing web orders for customers, pulling and packing merchandise to be returned to vendors, transporting merchandise within the store, assisting with the delivery of course materials to students within the store, completing data entry, or a variety of other physical tasks.
• Ability to remain in a stationary position for periods of time.
• Frequent lifting, carrying, pushing, and pulling of merchandise.
• Occasional reaching, bending, stooping, kneeling, crouching, and climbing ladders.
• May be required to perform routine housekeeping duties, including dusting, mopping, vacuuming, window cleaning, and trash removal.

How We Elevate Our Employees

Just as we're committed to supporting students, we're equally committed to supporting our employees. We believe your success is our success, which is why we offer a competitive total rewards package for eligible full-time employees, including medical, dental, and vision coverage, a 401(k)-retirement savings plan, life insurance, commuter benefits, paid time off, paid holidays, and more.

Eligible Employees May Also Enjoy

• DailyPay earned wage access.
• Generous employee discounts, including course materials and textbooks.

Our Commitment to Diversity, Equity, & Inclusion

At Barnes & Noble College, we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

Barnes & Noble College is an Equal Employment Opportunity and Afforative Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Barnes & Noble College provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process, please contact [e-mail].