Store Manager (268)

Barnes & Noble Education, Inc.; Westminster (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

DailyPay

Employee discounts

Job summary

Barnes & Noble College is seeking a Store Manager to lead a campus store, delivering an exceptional customer experience while driving financial performance and campus partnerships. This role oversees operations, merchandising, inventory, and community engagement on a daily basis.

The Store Manager will build strong relationships with students, faculty, administrators, and corporate partners, ensuring a customer-focused environment and adherence to company standards across all store activities.

Qualifications

• 5+ years of progressive retail leadership experience or completion of the Barnes & Noble College Aspiring Leader Program.
• Bachelor's degree in Business Administration or a related field preferred.
• Proven ability to recruit, coach, develop, and manage performance of diverse teams.

Responsibilities

• Lead daily store operations with a hands-on presence on the sales floor and deliver exceptional customer service.
• Own store performance by driving sales, managing expenses, and analyzing business trends.
• Recruit, hire, coach, schedule, and develop store team members to maintain high performance.
• Represent Barnes & Noble College on campus by building relationships with students, faculty, administrators, and partners.
• Lead merchandising, inventory management, visual presentation, and execution of company initiatives.
• Analyze sales and operational metrics to forecast needs and achieve measurable results.

Skills

Retail leadership

Customer service excellence

Communication

Sales analysis

POS proficiency

Microsoft Office

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Microsoft Office

Job description

Store Manager

The Store Manager leads a vibrant hub of college life and learning, creating retail experiences that engage students, support faculty, and build alumni loyalty. Through strategic leadership, operational excellence, and community partnerships, our Store Managers help elevate lives through education.

Education – It’s in Our DNA

Barnes & Noble College is more than a campus bookstore—we're an integral part of the college experience. Our campus stores serve as vibrant hubs of college life and learning, creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams help elevate lives through education.

Store Manager

The Store Manager leads a vibrant hub of college life and learning, creating retail experiences that engage students, support faculty, and build alumni loyalty. Through strategic leadership, operational excellence, and community partnerships, our Store Managers help elevate lives through education.

Education – It’s in Our DNA

Barnes & Noble College is more than a campus bookstore—we're an integral part of the college experience. Our campus stores serve as vibrant hubs of college life and learning, creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams help elevate lives through education.

The Store Manager is the leader of the campus store, responsible for the overall success of the business by delivering an exceptional customer experience, driving financial performance, and fostering strong relationships across the campus community. This role provides strategic and operational leadership across all aspects of store operations, including financial performance, team development, merchandising, inventory management, customer engagement, and campus relationships. As the primary representative of Barnes & Noble College on campus, the Store Manager builds trusted partnerships with students, faculty, administrators, client representatives, and corporate partners while creating an engaging retail environment that supports the success of the campus community.

How You'll Make An Impact

• Lead daily store operations through an active presence on the sales floor, delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Own the overall performance of the campus store by driving sales growth, managing financial performance and controllable expenses, analyzing business trends, and identifying opportunities to improve operational effectiveness and profitability.
• Recruit, hire, train, coach, schedule, develop, and inspire store team members while fostering a culture of accountability, collaboration, continuous development, and high performance.
• Serve as Barnes & Noble College's primary representative on campus by building strong relationships with students, faculty, administrators, client representatives, and corporate partners to strengthen the store's role within the campus community.
• Lead merchandising, inventory management, visual presentation, operational execution, and workload planning to ensure merchandise availability, an organized customer‑ready environment, and the successful execution of company initiatives.
• Analyze sales performance, operational metrics, and business trends to make informed decisions, forecast future business needs, and achieve measurable business results.
• Champion company initiatives, operational standards, organizational change, customer service excellence, safety, and loss prevention practices while ensuring compliance with company policies and procedures.
• Foster a culture of operational excellence by ensuring a clean, safe, and customer‑focused store environment that reflects the Barnes & Noble College brand.

What You'll Need To Succeed

• 5+ years of progressive retail leadership experience, including managing business operations and developing high‑performing teams, or successful completion of the Barnes & Noble College Aspiring Leader Program.
• Bachelor's degree in Business Administration or a related field preferred.
• Demonstrated leadership experience recruiting, coaching, developing, motivating, and managing the performance of diverse teams.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, customer service, and financial management.
• Demonstrated business acumen with experience managing sales performance, budgets, controllable expenses, and operational results.
• Strong customer service, communication, interpersonal, and relationship‑building skills, with the ability to effectively collaborate with campus and corporate stakeholders.
• Strong organizational, analytical, problem‑solving, and decision‑making skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with retail technology, point‑of‑sale (POS) systems, and Microsoft Office applications.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Physical Demands

• Frequent movement throughout the store to access merchandise, assist customers, and support daily operations.
• Routine tasks may involve hanging and/or folding merchandise, stocking shelves, unpacking merchandise received, pulling and packing web orders for customers, pulling and packing merchandise to be returned to vendors, transporting merchandise within the store, assisting with the delivery of course materials to students within the store, completing data entry, or a variety of other physical tasks.
• Ability to remain in a stationary position for periods of time.
• Frequent lifting, carrying, pushing, and pulling of merchandise.
• Occasional reaching, bending, stooping, kneeling, crouching, and climbing ladders.
• May be required to perform routine housekeeping duties, including dusting, mopping, vacuuming, window cleaning, and trash removal.

How We Elevate Our Employees

Just as we're committed to supporting students, we're equally committed to supporting our employees. We believe your success is our success, which is why we offer a competitive total rewards package for eligible full‑time employees, including medical, dental, and vision coverage, a 401(k) retirement savings plan, life insurance, commuter benefits, paid time off, paid holidays, and more.

Eligible Employees May Also Enjoy

• DailyPay earned wage access.
• Generous employee discounts, including course materials and textbooks.

Our Commitment to Diversity, Equity, & Inclusion

At Barnes & Noble College, we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

Barnes & Noble College is an Equal Employment Opportunity and Affluent Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Barnes & Noble College provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process, please contact [e-mail].