Store Manager

Tailored Brands, Inc.; Homestead (Allegheny County); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid time off

Employee discount

Quarterly incentive program

Job summary

Tailored Brands, Inc. is seeking a Store Manager to lead a retail team and drive store performance. You will oversee sales, service, and operations, coaching staff to achieve company standards and an exceptional customer experience.

You will recruit, train, and develop high-performing teams while ensuring adherence to brand standards and operational excellence across the store. The role emphasizes leadership, communication, and data-driven decision making in a fast-paced environment.

Qualifications

• Minimum 3-years of experience leading, managing, and developing retail teams.
• Creative with good judgement and pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and trains staff to meet company standards.
• Models company values and coaches the team actively.
• Communicates priorities and sales driving information to maximize opportunities.
• Guides team to identify and implement changes to improve productivity.
• Leads in recruiting for store and fosters an inclusive environment.
• Achieves store business plans for sales, service, and operations.
• Develops game plans and follows up on execution to maximize sales.
• Uses store reports to inform decisions and drive performance.
• Participates in business outreach and channels leads to appropriate teams.
• Identifies opportunities and partners with leadership to address issues.
• Ensures schedule accuracy and proper staffing for initiatives and coverage.
• Ensures staff is trained on internal operations and stays aligned with directives.
• Implements programs to increase efficiencies in sales, service, and branding.
• Creates an engaged, inclusive store culture and a learning environment.
• Serves as a role model and maintains regular store meetings.

Skills

Leadership

Communication

Customer service

Recruiting

Problem-solving

Organizational skills

Active listening

Training & development

Tech proficiency

Tools

POS System

Microsoft Office

Video conferencing

Job description

Store Manager Job Description

Reports to Regional Manager:

To be successful in this role the role you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:

• leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Guides team to identify, recommend and implement changes to improve productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance:

• Achieves store business plans, including sales, customer service and operational goals.
• Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
• Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence:

• Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
• Ensures store staff is trained on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations, and branding.

Workplace:

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Creates a steady pipeline of external talent through recruitment.
• Holds regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience:

• Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
• Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

• Minimum 3-years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Pay Range

$22.36 -$32/hour

We take into consideration an individual's skills, background and experience determining salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Benefits

• This role is eligible for medical, dental, vision, 401K with a company match, paid time off for sick leave, vacation, employee discount and quarterly incentive program