Assistant Manager

RiseMe; Evansville (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Employee discount

Quarterly incentive program

Job summary

RiseMe in Evansville is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, service, and operations. You will coach, onboard and develop the store team to deliver an exceptional customer experience and align with company standards.

You will lead by example, recruit, train, and communicate priorities while ensuring schedules and staffing meet business needs. The role emphasizes inclusivity and performance management, and a strong customer service focus to

Qualifications

• Minimum of 2 years of Retail or Sales experience.
• Strong leadership and communication skills.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems and daily store operations.

Responsibilities

• Partner with Store Manager to lead store staff to achieve sales, service, and operational goals.
• Assist in recruiting, hiring, and training store team members.
• Coach and develop a team selling environment and ensure an exceptional customer experience.
• Drive customer satisfaction and Net Promoter Score through coaching and process improvements.
• Ensure store schedules, staffing, and operations align with company standards.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving

Active listening

Tools

POS System

Microsoft Office

Video conferencing

Job description

Reports to Store Manager:

As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

To be successful in this role the role you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:

• Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
• Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Assists Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance:

• Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals.
• Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results.
• Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicate leads to Store Manager, Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and assists in development of a plan to address and manage issues effectively.

Operational Excellence:

• Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise.
• Assists with training store staff on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, and policies and procedures.
• Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.

Workplace:

• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Assists in creating a steady pipeline of external talent through recruitment.
• Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience:

• Assists with training the store team on the customer service expectations to create an exceptional customer experience.
• Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score.
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

• Minimum of 2 years of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Physical Requirements:

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Pay Range

$20-$24/hour

We take into consideration an individual's skills, background and experience determining salary.Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Benefits

• This role is eligible for medical, dental, vision, 401K with a company match, paid time off for sick leave, vacation, employee discount and quarterly incentive program