Store Manager

Couche-Tard; Grand Prairie (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Couche-Tard in Grand Prairie, TX is seeking a Store Manager to lead daily operations, supervise a small team, and ensure outstanding customer service. The role emphasizes compliance with company standards, staffing, and inventory control.

The position requires strong communication, training, and organizational skills, with a focus on safety, store image, and community presence in the local market.

Qualifications

• High school diploma or equivalent.
• 1–2 years in retail or similar role preferred.
• Proven ability to supervise and train staff.

Responsibilities

• Directly supervises 2+ full-time employees and assigns tasks.
• Recruits, hires and trains staff to deliver excellent customer service.
• Manages store standards: cleanliness, stocking, and organization.
• Schedules employees within company guidelines to optimize customer service.
• Maintains professional image and supports district leadership.
• Develops positive relationships with suppliers and resolves complaints.
• Prepares performance feedback and conducts reviews in Workday.

Skills

Leadership

Staff supervision

Hiring & training

Customer service

Operations management

Communication

Cash handling

Education

High school diploma

Tools

Workday

POS system

Job description

Texas BU - Region 01 - Market 04: 2390 W. Camp Wisdom RD, Grand Prairie, Texas 75052

Shift Availability

Flexible Availability

ESSENTIAL DUTIES:

Leadership and Management

• Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
• Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
• Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards.
• Maintains a professional and supportive image among subordinates and supervisor.
• Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
• Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Store Relationships

• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolves customer complaints in a timely, professional manner.
• Provides regular and predictable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.

Training and Development

• Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins.
• Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
• Trains all employees on safety procedures and promote safety awareness.
• Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU.
• Ensures employees complete all required training in a timely manner.

Communications

• Develops ways and means to ensure that all employees receive proper communication in a timely manner.
• Establishes periodic on-going communication meetings with all store employees and the District Manager.

Organizing and Planning

• Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.

Financial

• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies Distric Manager of any sales, cash, inventory or operating discrepancy.

JOB REQUIREMENTS

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver's license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

PHYSICAL REQUIREMENTS

• Ability to work a minimum of 50 hours per week
• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to