Store A Manager

GetGo Café + Market; Mars (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

GetGo Café + Market in Mars, PA is seeking a full-time store supervisor to lead a team of 2+ associates. You will recruit, train, schedule, and coach staff to maintain excellent customer service, store cleanliness and brand standards.

Responsibilities include supervising operations, merchandising, cash handling, and daily reporting using company systems. Strong communication, reliability and the ability to work long shifts are essential.

Qualifications

• Proven ability to supervise 2+ employees.
• Strong customer service orientation required.
• Ability to use basic computer/ POS systems.

Responsibilities

• Lead and train 2+ associates to meet store standards.
• Schedule staff and ensure adequate coverage.
• Maintain store appearance, stock levels and cleanliness.
• Resolve customer issues promptly and professionally.
• Handle cash and daily reporting.

Skills

Leadership

Customer service

Team supervision

Communication

Reliability

Education

High school diploma or equivalent

Job description

Tri-State BU - Region 01 - Market 01: 1800 Three Degree Road, Mars, Pennsylvania 16045

Shift Availability

Flexible Availability

Time Type

Full time

Essential Duties

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Leadership and Management

Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s). Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service. Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards. Maintains a professional and supportive image among subordinates and supervisor. Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image. Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Store Relationships

Develops positive and professional relationships with all suppliers. Promotes excellent service and resolve customer complaints in a timely, professional manner. Provides regular and predicble onsite attendance. Promotes and ensures a safe, positive public image within the neighboring community.

Training And Development

Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Trains all employees ensuring that customer service, store image and marketing execution meet Company standards. Trains all employees on safety procedures and promote safety awareness. Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU. Ensures employees complete all required training in a timely manner.

Communications

Develops ways and means to ensure that all employees receive proper communication in a timely manner. Establishes periodic on-going communication meetings with all store employees and the District Manager.

Organizing And Planning

Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives. Organizes and maintains all store files and manuals. Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely. Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.

Financial

Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits. Budgets and forecasts P&L lines, as well as understands and manages merchandise margins. Safeguards and accounts for all money received and disbursed. Performs all other financial analysis necessary to maximize sales and net profits. Notifies Distric Manager of any sales, cash, inventory or operating discrepancy.

Job Requirements

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:

• Ability to work a minimum of 50 hours per week
• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs)