STORE MANAGER

Big Lots; Gastonia (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Big Lots is seeking a Store Manager to lead daily operations, drive sales and margin, and ensure excellent customer service in a fast-paced retail environment. You will manage staff, training, scheduling, and payroll within company policies while maintaining inventory integrity and store standards.

The role requires a minimum 3 years in store management, an AS/AA degree with related experience, and strong English communication and leadership skills.

Qualifications

• High School Diploma or GED
• Ability to regularly lift up to 50lbs from floor level to above shoulder height; frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting with/without accommodation.
• 3+ years of related experience in store management
• Ability to effectively communicate in English
• Strong planning, coaching, analytical and communication skills
• Strong written and verbal communication skills
• Team-oriented work style

Responsibilities

• To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance.
• To successfully complete the Management Training Program.
• To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager.
• Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager.
• To obtain the advice of your District Manager on any personnel or operational problems or opportunities.
• In the absence of the District Manager, consult with the Regional Vice-President; in their absence, contact the Senior Vice-President of Store Operations.
• Control of inventory shrinkage to within 2.5% of annual sales; excessive shrinkage triggers discipline/termination.
• Maintain Shrink Check Test score of 80+; lower scores trigger discipline/termination.
• Enforce Company Safety Policies.
• Maintain good relationships with area law enforcement and solicit security assistance as needed.
• Complete/approve/supervise weekly schedules and operate within payroll budget; notify District Manager of payroll issues.
• Assign duties and train employees per company procedure.
• Inform employees of policies and enforce them.
• Transmit payroll information accurately and timely.
• Maintain well-balanced inventory including seasonal distribution.
• Maintain cleanliness of all store areas.
• Keep displays organized across departments.
• Organize office and stock room areas.
• Adjust store hours as directed by Senior Management.
• Verify merchandise receipts and report overages/shortages per policy.
• Supervise pricing according to policy.
• Keep District Manager/RVP informed of defects, selling trends, vendor issues.
• Manage store cash fund and receipts; enforce cash handling procedures.
• Ensure reports and inventories are completed accurately.
• Keep District Manager informed of equipment or building issues.
• Notify District Manager of absences in advance.
• Maintain confidentiality of store data.
• Approve expenditures over $50 with District Manager approval.
• Work designated hours as required by District Manager.
• Perform other duties as assigned.
• Implement company programs (incentives, promotions, merchandise programs) with accuracy.
• Project positive leadership: appearance, professionalism, communication, knowledge, judgment, morale.
• Handle count bulletins, markdowns, on-hand requests accurately.
• Update on-hand merchandise to ensure inventory accuracy.
• Communicate deposit information daily as required by corporate.
• Order merchandise weekly to maintain in-stock levels.

Skills

Customer service

Leadership

Communication

Team-oriented

English proficiency

Education

AS/AA degree + 2 years exp

Job description

Position Purpose

Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures.

Job Scope

Store Manager is expected to work the number of hours necessary to successfully operate the store within the guidelines of policies and procedures and the additional requirement of his/her supervisors. A typical workweek is 48 to 52 hours in shopping center stores and 45 hours per week minimum in downtown locations. The number of hours worked should be reported on the time sheet, exactly as worked. Any vacation, sick leave, bereavement or any other absences should have prior approval by the District Manager with supporting personnel status mailed to the Personnel Department. Store Manager should submit monthly and weekly schedule to the District Manager in writing, mailed to the District Manager each week so that it is received no later than Saturday prior to the beginning of the workweek. Any deviation from this schedule should have prior approval of the District Manager.

Essential Functions

1. 1) To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance.
2. 2) To successfully complete the Management Training Program.
3. 3) To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager.
4. 4) Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager.
5. 5) To obtain the advice of your District Manager on any personnel or operational problems or opportunities. In the absence of the District Manager, you would consult with the Regional Vice-President. In the absence of the District Manager and Regional Vice-President, you will contact the Senior Vice-President of Store Operations.
6. 6) Control of inventory shrinkage to within 2.5% of annual sales. Any inventory shrinkage of over 3.5%, two consecutive, or with 5% or more will result in disciplinary action up to and possibly including termination.
7. 7) To maintain a Shrink Check Test score of 80 or above. Any Shrink check Test below 80 will result in disciplinary action up to and possible including termination.
8. 8) Enforcement of Company Safety Policies.
9. 9) To maintain a good relationship with all area law enforcement agencies and to continually solicit their assistance in security matters concerning the store.
10. 10) To complete/approve/supervise weekly schedule for all store personnel and to operate the store within the assigned payroll budget with the assistance of the Assistant Manager. To notify the District Manager of any problems with the payroll budget.
11. 11) To assign duties and properly train all employees to properly perform their assignments according to company procedure.
12. 12) To inform all employees of company policies and procedures and to effectively enforce these same policy/procedures at all times. To recognize the fact that as manager, you are responsible for all employees adherence to company policies, including but not limited to Store Work and Disciplinary Policies.
13. 13) To transmit/report payroll information accurately and in a timely manner per policy.
14. 14) By using authorized company procedures to maintain a well-balanced and in-stock merchandise inventory, to include seasonal merchandise distribution.
15. 15) To maintain good standards of cleanliness throughout all areas of the store.
16. 16) To maintain clean and organized merchandise displays in all departments.
17. 17) To maintain well organized office and stock room areas.
18. 18) Responsible for maintaining store operating hours based on direction from Senior Management at Corporate Office.
19. 19) To verify all receipts of merchandise according to company policy and procedures, reporting any overages/shortages per company procedure.
20. 20) To supervise the pricing of all merchandise according to company procedure.
21. 21) To keep the District Manager/RVP informed of: a. Any defective merchandise received. b. Fast and slow sellers. c. Problems with direct vendor shipments.
22. 22) Total responsibility for the store cash fund and sales receipts. To insure that all cash handling and cash security procedures are enforced.
23. 23) To insure that all reports, records, and inventories are completed accurately and according to company policy and procedure.
24. 24) To keep the District Manager informed of all problems or opportunities, actual or threatened with store equipment or the building structure.
25. 25) To notify in advance your District manager of your absence from the store during normal scheduled work hours.
26. 26) To maintain the confidentiality of all store sales, records, or any other company information.
27. 27) To receive approval of the District Manager for all expenditures over $50.00.
28. 28) To work designated hours as required by the District Manager.
29. 29) To perform any other jobs or duties that may be required or assigned to you.
30. 30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to: incentive plans, sales promotions, and merchandise programs.
31. 31) Project positive leadership a. Appearance b. Professionalism c. Communication Skills d. Knowledge e. Judgment f. Objectivity g. Morale of store employees
32. 32) To handle count bulletins, markdowns, on-hand requests with accuracy in a timely manner.
33. 33) To update on hand of merchandise on a regular basis to ensure accuracy of inventory levels.
34. 34) To call in deposit information on a daily basis as required by corporate.
35. 35) Ordering merchandise weekly to maintain in-stock and maximize sales.

Authority

1. 1) To hire store personnel as per company policy with approval of District Manager.
2. 2) To terminate store personnel after reviewing and receiving approval of the District Manager or Regional Operations Manager/Field Human Resources Manager.
3. 3) Conduct annual performance reviews and request pay adjustments to District Managers.
4. 4) To use good judgment in authorizing refund or exchanges which do not specifically meet the standards of company policy governing that transaction and taking this action with the intent that helping the customer would be in the best interest of the company.
5. 5) Using good judgment while enforcing the policy and procedure, handling layaways, credit cards, checks, and cash transactions.

Qualifications and Skills Required

• ü High School Diploma or GED
• ü Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
• ü 3+ years of related experience in store management
• ü Ability to effectively communicate in English
• ü Strong planning, coaching, analytical and communication skills
• ü Strong written and verbal communication skills
• ü Team-oriented work style

Working Conditions

• ü Retail store environment where extended periods of standing are required
• ü Retail store stockroom environment subject to fluctuations in temperature
• ü Occasional lifting and maneuvering of merchandise and displays
• ü Frequent lifting and maneuvering of merchandise and displays
• ü Exposure to dust and extreme temperatures while unloading trailers
• ü Scheduled work hours may vary, to include evenings and weekends
• ü Occasional use of ladders required

Education Equivalency

• ü AS/AA degree plus 2 years of related experience