Store Manager

Lids; Evansville (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in sports retail is seeking a Store Manager to lead sales strategies, manage staff, and ensure exceptional customer service. The role involves training team members, driving product strategy, and maintaining store operations. Ideal candidates will have strong supervisory skills and a passion for sports and fashion.

Qualifications

• Proven supervisory skills and training ability.
• Strong interpersonal and communication skills.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Manage hiring strategies and onboarding new team members.
• Lead sales strategies to meet KPIs and ensure excellent customer service.
• Drive product strategy and manage inventory levels.

Skills

Sales Results

Supervisory Skills

Communication

Computer Proficiency

Education

Post-secondary education

Job description

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About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. They strive to foster passion for sporting and fashion goods by meeting customer needs while ensuring all store areas are engaged. Store Managers are responsible for store performance, team engagement, and delivering exceptional customer service with product expertise.

Principle Duties And Responsibilities

People & Training Development

• Manage hiring strategies, including planning needs, recruitment, projected turnover, and leaves of absence.
• Assist in onboarding new team members.
• Create a fun, productive environment and help team members understand their impact.
• Establish supportive relationships and adhere to brand standards.
• Update employee records, approve time off, shift swaps, and qualifications.
• Lead ongoing training strategies for staff development.
• Address employee concerns and collaborate with support teams as needed.
• Drive team engagement through recognition and performance management.
• Collaborate across channels and districts.

Customer Experience

• Lead sales strategies to meet KPIs and deliver excellent customer service.
• Resolve customer issues promptly and effectively.
• Manage staff to ensure optimal service and store operations.
• Promote membership programs and special offers.

Operations

• Ensure compliance with scheduling, payroll, and policies.
• Plan and manage staff schedules.
• Handle business disruptions and ensure operational continuity.
• Implement company directives and initiatives.
• Maintain store safety, technology, facilities, and supplies.
• Manage cash handling and prepare for inventory audits.

Product & Inventory Management

• Drive product strategy, receiving, merchandising, and exiting stock.
• Organize backroom for efficiency.
• Ensure product compliance with regulations.
• Execute markdowns and manage inventory levels.
• Implement visual merchandising strategies.

Job Required Knowledge & Skills

• Post-secondary education and relevant experience or equivalent.
• Ability to produce sales results and minimize loss.
• Proven supervisory skills and training ability.
• Strong interpersonal and communication skills.
• Computer proficiency.
• Physical ability to lift up to 50 pounds, climb ladders, and stand for long periods.
• Willingness to travel and work flexible hours.

Reports To

• District Sales Manager

EEO Statement

We are an Equal Opportunity Employer, committed to diversity and inclusion, and provide reasonable accommodations for disabilities.

Notice to Applicants

We collect personal information for employment purposes, including background checks and legal compliance. For accessibility support, contact [e-mail].

Req ID: 23042

Location: 5517 - Eastland Mall