Store Manager

Auntie Anne's; Ephrata (Lancaster County); On-site; USD 60,000 - 84,000; Full time

Job summary

Auntie Anne's is seeking a Store Manager to oversee two locations in the Ephrata area. You will maintain the Three-Fold Philosophy and operating standards while maximizing Net Operating Income and representing Auntie Anne's Mission to customers and staff.

Responsibilities include staffing, training, scheduling, inventory control, and coordinating promotions with the Marketing Department. Strong leadership, financial acumen, and communication skills are essential.

Qualifications

• Must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills.
• Must be able to understand and work with moderately complex financial information and statistics.
• Must have basic math skills, attention to detail, and proficiency with a calculator, cash register and FAX machine.

Responsibilities

• Recruit, interview, and hire all staff.
• Direct and coordinate the activities of all staff.
• Provide uniforms for staff and ensure Dress Code/Appearance Standards.
• Provide and/or supervise training of all staff.
• Schedule staff and post Weekly Schedule by Thursday.
• Perform staff evaluations and recommend promotions or wage increases.
• Monitor labor costs to maximize efficiency and control expenses.
• Manage monthly inventory and payment invoices.
• Direct operations to increase sales and maximize Net Operating Income.
• Coordinate promotional events with Marketing and mall management.

Skills

Leadership

Organizational skills

Communication

Interpersonal skills

Problem-solving

Tools

Cash register

Calculator

FAX machine

Job description

JOB SUMMARY

Responsible for all aspects of the operation of the two Auntie Anne's stores during all hours of operation; responsible for maintaining the Three-Fold Philosophy and operating standards, implementing company policies, maximizing Net Operating Income, and for representing Auntie Anne's Mission and Philosophy to its customers, employees, and community.

ESSENTIAL DUTIES

Depending on staffing levels and proficiency, may be required to:

• Perform any or all of the essential duties required of Crew Members (see Crew Members Job Description).
• Perform any or all of the essential duties required of the Assistant Manager (if any) or of Shift Managers (see relevant job description).

In Addition:

• Recruit, interview, and hire all staff.
• Direct and coordinate the activities of all staff.
• Provide uniforms for staff in accordance with uniform policies; ensure maintenance of Dress Codeand Personal Appearance Standards.
• Provide and/or supervise training of all staff.
• Determine staffing needs and schedule all staff; post Weekly Schedule by Thursday in accordance with Scheduling Tool.
• Perform staff evaluations consistent with guidelines set forth in employee handbook: Recommend staff promotions and wage increases, accordingly.
• Provide progressive disciplinary policies with staff, including termination, as required and with approval of COS Regional Manager or Director of Company Store Ops.
• Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios.
• Provide for the accurate taking of the monthly physical inventory.
• Review and authorize payment of all invoices from vendors and other suppliers of goods and services; promptly transmit for payment as directed.
• Monitor inventory levels, production, waste, unauthorized "giveaways" etc. to control Cost of Goods, without compromising product quality.
• At all times direct operations with the goal of increasing sales, reducing expenses and maximizing Net Operating Income in accordance with annual budget.
• Direct and supervise the ongoing and periodic cleaning and maintenance of all equipment and physical facilities.
• As needed, contact approved service and repair sources for necessary repairs.
• Ensure the prompt completion and transmission of all required paperwork, reports, etc., as directed by COS Regional Manager or Director of Company Store Ops. (i.e. Time Card Summary Sheet, Weekly Cash Report, Weekly Inventory, Monthly Inventory, supplier expenses,etc).
• Maintain files relating to operations and personnel, as directed by the COS.
• Coordinate the execution of all required system-wide and local promotional events, marketing, advertising, and public relations activities as directed by the COS and Marketing Department.
• Recommend local promotional, marketing, advertising, and public relations activities with the assistance of the COS Regional Manager; develop and execute approved activities.
• Maintain good working relations with mall management and staff; attend meetings and participate in Merchants Association, Mall Marketing Committee, or similar activities.
• Encourage teamwork, the building of staff morale, and the resolution of conflict through bi-monthly (plus as-needed) staff meetings and daily communication.
• Perform other duties as directed by COS Regional Manager.
• Participate in one-on-one and monthly meetings as planned by COS Regional.
• Responsible for success of QSC and Guest Focus comments as well as DTIQ Smart Audit and for thecorrective action when necessary.

SUPERVISORY RESPONSIBILITIES

The Store Manager is responsible for supervising all Assistant Managers, Shift Managers and Crew Members for both store locations.

QUALIFICATIONS

Must successfully complete Operation Pretzel Lover Training at Auntie Anne's Training Center. In addition to the personal traits required of all Auntie Anne's employees (positive, "teachable", outgoing) must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills.Must have high personal standards and motivation, and display a capacity for problem-solving, personal growth, the ability to understand and work with moderately complex financial information and statistics.Basic math skills, attention to detail, and proficiency with a calculator, cash register and FAX machine are essential.Must have dependable transportation and a telephone.

PHYSICAL DEMANDS OF THE JOB

Must be able to perform the tasks outlined above ("Essential Duties"); must be able to stand for long periods, work with agility, and occasionally work long hours; must be able to see, hear and speak (for communication and safety); must be able to test products by taste, color and smell; must be able to manage occasional periods of stress with composure and control; must be able to occasionally lift up to 50 lbs.

This is for a position at a Auntie Anne’s corporate location