Store Manager

LensCrafters; Eatontown (NJ); On-site; USD 62,000 - 88,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a dedicated team in delivering exceptional customer service and operational excellence. In this pivotal role, you will drive key performance indicators while fostering a positive environment for both employees and customers. Your leadership will be instrumental in creating a memorable shopping experience, ensuring the store operates smoothly, and maintaining the highest standards in eye care. If you're passionate about retail and looking to make a significant impact, this opportunity is perfect for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• 4+ years of management/supervisory experience required.
• Comprehensive knowledge of operations and business implications.
• Strong influencing and negotiating skills essential.

Responsibilities

• Ensure unsurpassed customer service and team training.
• Analyze reporting to improve store KPIs.
• Guide team in executing operational and visual tasks.

Skills

Management/Supervisory Experience

Customer Service

Sales Skills

Team Building

Strong Communication

Basic Math Skills

Education

High School Graduate

College Degree

Tools

Cash Registers

Computers

Calculators

Job description

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Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID:

882334

Store #:

000736 LensCrafters

Position:

Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

1. Ensure the LensCrafters team provides unsurpassed Customer Service
2. Provide training and coaching to the team leveraging Company provided programs
3. Analyze reporting to create and implement action plans to improve store KPIs, including:
4. NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
5. Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time
6. Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
7. Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
8. Ensure all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and positive working environment

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes, and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash registers, computers, and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting, and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen, including detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

We are committed to providing reasonable accommodations to individuals with disabilities during the application process. To request accommodations, contact the EssilorLuxottica SpeakUp Hotline or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, etc.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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