Store Manager

EXPRESS; Algonquin (IL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 
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Job summary

PHOENIX Retail, LLC, operating Express at Algonquin Commons, seeks a Store Manager to drive customer experience and store operations while identifying and developing talent for the store team. The role requires hospitality-led leadership to deliver on the Express brand purpose: We Create Confidence.

We Inspire Self-Expression. Success hinges on talent quality, customer experience, and performance against key metrics.

Qualifications

• Three to five years of store management experience with annual sales around $3 million or more.
• Proven ability to increase sales and store profitability.
• Strong leadership, coaching and communication skills.

Responsibilities

• Lead customer engagement and uphold the Express Customer Experience Philosophy.
• Coach, mentor and develop store associates; build bench strength and succession plans.
• Direct daily store operations, merchandising, and omni-channel activities.
• Recruit, hire and orient new associates; manage schedules and performance.
• Ensure compliance with policies, safety standards and loss prevention.

Skills

Store management

Sales growth

Team leadership

Customer service

Hiring and recruiting

Job description

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide, with Express a multichannel apparel brand dedicated to modern, confident and effortless style.

Store Name Algonquin Commons

The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations, and to identify, develop, and lead talent and teaching for the store team.

The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

Talent

• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract, recruit and hire all store associates

Customer and Associate Experience

• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards

Execution

• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
• Proven ability to increase sales and store profitability
• Proven ability to network, recruit, interview, train, develop and promote associates
• Ability to travel periodically, as needed for meetings
• Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications

• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Collaborative, respectful team member
• Ability to multitask and handle multiple customers and/or processes at once

Benefits and Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Paid Time Off
• Parental leave for new moms and dads
• Express merchandise discount (for part‑time associates)
• Learn & Earn incentive program (for part‑time associates)
• Voluntary benefits through YouDecide (for part‑time associates)
• Paid sick leave, public health emergency leave (for part‑time associates)
• 401(k) and Roth 401(k) with Company match (for part‑time associates)
• Individual insurance coverage options (part‑time associates) via LIG Solutions

Pay Range

$58,000 - $87,000 annually

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.