Store Manager

AERIN; Dallas (TX); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

AERIN is a global luxury lifestyle brand seeking a Store Manager in Dallas to oversee daily operations, lead a high-performing team, and deliver an exceptional luxury client experience. You will own store performance and align with the brand’s elevated standards.

In this role, you will drive sales, grow a loyal client base, mentor staff, manage inventories, and ensure impeccable visuals. The ideal candidate has proven luxury retail leadership, strong clienteling, and cross-department

Qualifications

• Experience leading luxury retail teams.
• Proven clienteling and relationship-building skills.
• Strong communication with clients and staff.
• Ability to coach and develop high-performing teams.
• Fluent in using CRM, POS, and store analytics.

Responsabilités

• Lead daily store operations and staff scheduling.
• Drive sales and exceed KPIs through client development.
• Oversee clienteling programs and brand experience.
• Maintain visual merchandising and brand standards.
• Mentor team and foster inclusive culture.
• Collaborate with cross-functional teams on promotions.

Connaissances

Leadership

Clienteling

Communication

Team coaching

KPI management

Cross-functional collaboration

Problem solving

POS systems

MS Office

Outils

POS systems

MS Office

Description du poste

We are seeking a dynamic and results-driven Store Manager to oversee daily operations, lead and inspire the team, and ensure an exceptional luxury client experience. The ideal candidate approaches the role with a true sense of ownership — taking full accountability for the store’s performance and environment — and brings a proactive, solutions-oriented mindset to every challenge. The Store Manager is responsible for driving sales performance, cultivating and maintaining a loyal clientele, and safeguarding operational excellence — all while embodying and representing the brand’s values and perspective.

• Champion outreach initiatives and clienteling strategies to build, grow, and sustain a loyal customer base.
• Ensure all client development activities are executed in alignment with company guidance and consistent with the brand’s image, voice, and values.
• Lead by example in cultivating authentic client relationships through personalized service and consistent follow-up.
• Empower and guide the team to adopt best practices in outreach, clienteling, and long-term relationship building.

Sales & Business Performance

• Lead the team to achieve and exceed sales targets and KPIs.
• Analyze sales reports and performance metrics, identifying opportunities and implementing strategies to maximize revenue and profitability.
• Partner with leadership and cross functional teams on store objectives, promotional activities, and growth initiatives.
• Recruit, train, and mentor a high-performing store team, fostering a culture of excellence, accountability, and inclusivity.
• Provide consistent coaching and feedback to elevate service standards and outreach effectiveness.
• Foster open communication within the team and across functions, promoting a culture of collaboration and shared accountability.
• Inspire the team to represent the brand with authenticity and deliver an unparalleled client experience.

Operations & Brand Standards

• Oversee daily store operations, including staffing, scheduling, inventory management, and compliance with company policies.
• Ensure impeccable store presentation and visual merchandising, always reflecting brand guidelines.
• Manage budgets, monitor expenses, and safeguard operational efficiency.
• Handle escalated client inquiries and resolve issues with discretion and professionalism.

Desired Skills and Experience:

• Proven experience as a Store Manager, Assistant Store Manager, or similar leadership role within luxury retail.
• Demonstrated ability to drive outreach and cultivate strong, long-term client relationships, consistent with company standards and brand perspective.
• Previous experience within the luxury home, interiors, furniture, or home furnishings sector is highly desirable. Experience building and maintaining relationships with interior designers, architects, decorators, or other industry professionals would be a strong advantage.
• Exceptional communication skills, both with clients and within the team, with a strong appreciation for cross-functional collaboration and the value of sharing feedback.
• Highly responsive and solutions-oriented, with the ability to manage challenges effectively and efficiently.
• Strong leadership, coaching, and team-building skills.
• Results-oriented mindset with excellent problem-solving and decision-making abilities.
• Deep understanding of luxury retail KPIs, clienteling practices, and elevated service standards.
• Proficiency in MS Office and point-of-sale (POS) systems.
• Flexible schedule, including evenings, weekends, and holidays, as required.

About AERIN

AERIN is a global luxury lifestyle brand inspired by the signature style of its founder, Aerin Lauder. Based on the premise that living beautifully should be effortless, the brand develops curated collections in the worlds of beauty, fashion accessories, and home décor. With a passion for art, travel, fashion, and design, Aerin's own lifestyle serves as a focal point of inspiration for the brand. Classic, but always with a modern point of view, every piece is created to make life more beautiful, with a sense of ease and refinement.