Store Manager

Tumi Holdings Inc; Cincinnati (OH); Hybrid; USD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Work-life balance

Training

Employee Discount

Paid time off

Tuition Reimbursement

EAP

Medical coverage

Dental coverage

Vision coverage

Life/AD&D insurance

Disability insurance

401k with match

Pet Insurance

Incentive program

Zusammenfassung

Tumi Holdings Inc. seeks a Store Manager to craft an exceptional client experience aligned with our luxury brand ethos in a Cincinnati location. You will build lasting client relationships and drive sales through outstanding service.

The ideal candidate demonstrates a passion for luxury, travel, fashion, and lifestyle markets, with an entrepreneurial mindset and growth potential within the company’s retail team.

Qualifikationen

• No formal education requirements stated in the ad.

Aufgaben

• Meet and exceed personal sales and KPI goals including conversion, DPT, UPT and Client Data Capture.
• Lead by example and influence team members to complete duties effectively.
• Delegate tasks clearly and develop short- and long-term strategies.
• Provide training and coaching through roleplay and feedback.
• Network and recruit to ensure bench strength for store roles.
• Maintain strong written and verbal communication and collaborate with peers and corporate partners.
• Oversee store operations like scheduling, timecards, payroll and inventory readiness.
• Ensure adherence to visual merchandising guidelines and deliver a superior client experience.

Kenntnisse

Client service

Leadership

Sales

Team management

Communication

Time management

Jobbeschreibung

Associate Benefits

• Work-life balance
• Training
• Employee Discount
• Paid time off
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, participation in a 401k program that includes company match, and many other additional voluntary benefits including Pet Insurance.
• This position may be eligible to participate in a company incentive program.

Your role at Tumi:

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effectively.
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

People Development/Human Resources:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

Communication and Relationship Building:

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

Analysis and Decision Making, Problem Solving and Compliance:

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

Visual Merchandising and In Store Experience:

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.