Store Manager

Hot Topic; Braintree (MA); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Hot Topic, Inc. is seeking a Store Manager to lead a mall store, drive sales, and develop a high-performing team. You will be responsible for hiring, coaching, and ensuring exceptional customer service, while maintaining store standards and operational excellence.

You will motivate staff to achieve sales goals, engage customers through social channels, and manage schedules, payroll, and loss prevention. The role requires a proactive, energetic leader with a passion for pop culture.

Qualifications

• Minimum 1–2 years of retail store management experience.
• Strong communication, recruiting and operations skills.
• Ability to lead a team and drive store performance.

Responsabilités

• Achieve sales plans and comp sales goals.
• Recruit, develop and retain a passionate store team.
• Engage customers and drive engagement through social media and clienteling.
• Lead an operational, customer-first selling environment.
• Monitor shrink, payroll hours, schedules and external factors.

Connaissances

Communication

Recruiting

Operations

Leadership

Merchandising

Formation

High school diploma or GED

Description du poste

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

WHAT YOU'LL DO

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

WHAT YOU'LL NEED

• At least 1-2 years of retail store management experience; you’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & music trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds