Store Manager

EMERGING BLUE; Boston (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

A leading retail company is seeking a Store Manager in Boston. The role involves delivering exceptional customer experiences, managing a high-performing team, and driving sales through innovative marketing efforts. The ideal candidate will have substantial experience in store management and should be adaptable to a fast-paced environment. A competitive salary of $85k plus bonus is offered.

Qualifications

• 4+ years of store management experience in direct-to-consumer, designer, or contemporary retail.
• At least 6 months of CRM experience.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver outstanding multi-channel shopping experience.
• Recruit, onboard, and retain top talent.
• Drive customer loyalty by fostering a service culture.
• Oversee scheduling, operational procedures, and store P&L.
• Assist with digital customer service tasks.
• Ensure team is well-versed in product knowledge and core values.
• Monitor and manage inventory.

Skills

Store management experience

Customer relationship management (CRM)

Written and verbal communication

Proficiency in Google Workspace

Organizational skills

Problem-solving mindset

Tools

Google Workspace (Drive, Gmail, Docs)

Microsoft Office

Job description

1 week ago Be among the first 25 applicants

You’re the upbeat, approachable member of the group who thrives on creating exceptional experiences for others. You have an eye for detail, a passion for style and design, and a drive to meet and exceed goals. You take ownership in every sense of the word—whether it’s launching a local marketing idea, ensuring top-notch in-store and online customer service, or handling the not-so-glamorous tasks that keep things running smoothly.

You know that great results come from great teams, and you’re committed to building a high-performing, close-knit crew.

What You’ll Do

• Deliver an outstanding, multi-channel shopping experience—through in-store service, proactive client outreach (email/text), and creative grassroots marketing.
• Recruit, onboard, and retain top talent to maintain a dependable and high-energy team.
• Drive customer loyalty by fostering a service culture that consistently hits satisfaction and retention targets.
• Oversee scheduling, operational procedures, and store P&L to meet KPIs.
• Assist with digital customer service tasks (email, live chat, phone), acting as an extension of the online service team as needed.
• Ensure the team is well-versed in product knowledge, visual presentation, brand history, and core values for a consistent customer experience.
• Monitor and manage inventory, optimizing distribution strategies.
• Maintain smooth operations both front and back-of-house through process improvements.
• Collaborate with internal partners to identify opportunities, solve challenges, and share feedback effectively.
• Be prepared to lift up to 50 lbs, work on your feet for extended periods, and safely use a ladder.
• Bring creativity, initiative, and a problem-solving mindset—thinking outside the box is encouraged.

Who You Are

• A motivated self-starter with a positive, can-do approach.
• Articulate, detail-oriented, and genuinely enthusiastic.
• Able to stay calm under pressure while finding practical solutions.
• Adaptable in a fast-changing environment.
• A multitasker with excellent prioritization and organizational skills.
• Skilled at building and maintaining meaningful relationships.
• Able to work in-store on a flexible, full-time schedule—weekends, evenings, and holidays included. Standard schedule runs Tuesday–Saturday, with adjustments based on business needs.

What You’ll Need

• 4+ years of store management experience in direct-to-consumer, designer, or contemporary retail.
• At least 6 months of CRM experience.
• Excellent written and verbal communication skills.
• Proficiency with Google Workspace (Drive, Gmail, Docs, Sheets, Forms, etc.) and Microsoft Office.

Base Salary of $85k + bonus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Apparel and Fashion

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