Store Leader - Potomac Mills

Tapestry Inc; Woodbridge (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Leader to drive sales and enhance customer experiences. This role involves leading a talented team, implementing business initiatives, and ensuring operational excellence. The ideal candidate will possess strong leadership and interpersonal skills, with a proven track record in retail management. Join a vibrant brand that celebrates individuality and creativity, and be part of a company committed to equity and inclusion. If you are passionate about retail and eager to make a difference, this opportunity is perfect for you.

Benefits

Health Coverage

Life and Disability Insurance

401(k)

Paid Time Off

Product Discounts

Qualifications

• Minimum 3 years management experience in luxury or comparable retail.
• Strong leadership and communication abilities are essential.

Responsibilities

• Oversee clientele development and ensure team compliance with standards.
• Hire, train, and motivate a qualified sales team.

Skills

Sales Development

Interpersonal Skills

Leadership Abilities

Analytical Skills

Decision-Making

Conflict Mediation

Education

College Degree

Tools

Windows-based Software

Excel

Word

Outlook

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Store Leader (Manager)

Primary Purpose:

The successful individual will leverage their proficiency in retail to...

Client & Service Expert:

• Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
• Development of business driving initiatives that build a repeat business or that attracts a new customer.
• Ensure each associate is actively utilizing their client book to generate increased sales through monthly client book reviews and evaluation of outreach.
• Ensure team compliance with all clientele standards and thank you note policy.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, providing consistent coaching on sales training to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent:

• Achieve financial success through improvement of measurable statistics that positively impact store performance.
• Hire, train, and motivate a qualified sales team that effectively represents and communicates the Kate Spade New York brand to customers.
• Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
• Perform annual performance evaluations with quarterly review of employee goals.
• Network and create positive relationships in the community that result in business generation, brand awareness, and building a bench of qualified candidates for key positions.
• Attend approximately two annual company management meetings.

Building Brand Equity:

• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure visual merchandising directives are implemented effectively and standards are maintained.
• Analyze and react to business trends, communicate sell-through, stock levels, and opportunities to increase sales.
• Communicate customer feedback and quality issues to the District Leader to improve service and sales.

Operational Excellence:

• Supervise store opening and closing procedures, including cash handling and securing the facility.
• Conduct regular store meetings for effective communication.
• Maintain payroll budget and weekly hours to ensure appropriate coverage.
• Oversee inventory processes to maintain integrity.
• Ensure compliance with loss prevention policies.

The accomplished individual will possess...

• Professional sales development and interpersonal skills
• Strong leadership and communication abilities
• Ability to analyze reports and identify trends
• Decision-making and conflict mediation skills
• Proficiency in Windows-based software (Excel, Word, Outlook)

An outstanding professional will have...

• Minimum 3 years management experience in luxury or comparable retail
• College degree preferred
• Luxury goods experience preferred

Physical Requirements...

• Availability to work store schedule, including evenings and weekends
• Ability to stand for extended periods
• Ability to lift up to 40 pounds
• Comfort with climbing ladders

Our Competencies for All Employees

• Courage: Providing honest feedback and facing issues directly.
• Creativity: Generating new ideas and making connections.
• Customer Focus: Dedication to customer satisfaction and relationship building.
• Dealing with Ambiguity: Handling change and uncertainty effectively.
• Drive for Results: Consistently exceeding goals.
• Interpersonal Savvy: Building effective relationships and using tact.
• Learning on the Fly: Adapting and learning quickly from new challenges.

Our Competencies for All People Managers

• Strategic Agility: Anticipating future trends and creating strategies.
• Developing Direct Reports and Others: Providing growth opportunities and feedback.
• Building Effective Teams: Fostering teamwork and morale.

Kate Spade is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on qualifications and are made without regard to legally protected statuses.

Americans with Disabilities Act (ADA)

We provide reasonable accommodations for disabilities or religious beliefs. Contact Tapestry People Services for assistance.

Visit Kate Spade at www.katespade.com.

Work Setup

Base Pay Range: $29.50 to $44.00 per hour.

Benefits include health coverage, life and disability insurance, 401(k), paid time off, and product discounts.