Store Leader (Multiple Locations)

uBreakiFix; Washington, Lynnwood (District of Columbia, WA); On-site; USD 41,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Store Lead, where you'll thrive in a dynamic environment focused on electronics repair. This role offers the chance to lead a team, deliver exceptional customer service, and achieve sales goals while enjoying competitive pay and uncapped commissions. With a commitment to quality and a supportive work culture, you'll play a vital role in ensuring customer satisfaction and operational excellence. If you're passionate about technology and leadership, this opportunity is perfect for you to make a significant impact in the electronics repair industry.

Benefits

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Life Insurance

Qualifications

• Experience in repairing smartphones and PCs is essential.
• Proven leadership and supervisory experience is required.

Responsibilities

• Train and orient new employees to maintain store staff.
• Diagnose and repair devices including phones and laptops.
• Achieve financial objectives by monitoring expenditures.

Skills

Customer Service Skills

Technical Problem-Solving

Leadership Skills

Analytical Skills

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Technical Degree or Certification in Electronics

A+ Certification

Apple Certified Macintosh Technician (ACMT)

Tools

Microsoft Office

Job description

Franchise Locations - Great Working Conditions, Benefits and Pay and plus, the owner is kinda cool!
ONLY APPLICANTS AUTHORIZED TO WORK IN AND LIVE IN THE US WILL BE CONSIDERED FOR THIS POSITION

About us:

Asurion Phone Repair & Solutions (uBreakiFix) is the nationwide leader in professional same-day electronics repairs - including iPhone, Samsung, Google, Computer, Macs, iPads, other tablets and cell phones. With over 800 locations in all, we have more than a decade of experience diagnosing and fixing just about everything.

Position type: W2 Employee Hourly Management

Why work with us?

We offer competitive pay with an uncapped commission potential.

Job Details:

• Position Details: Store Lead
• Pay Range: $41,600 - $50,000

Basic Qualifications:

• Experience repairing smartphones, PC/MACs, electronics, and game consoles helpful.
• Proven leadership/supervisory experience.
• Proven success in achieving or surpassing sales goals.
• Success in training and developing new employees.
• Outstanding customer service and sales skills.
• Excellent technical, problem-solving, and analytical skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Works well in a team environment.
• Ability to work flexible hours, including weekends and some holidays.
• High school diploma or GED.
• Proof that you are legally eligible to work in the United States.
• You MUST have exceptional organizational skills.

Preferred Qualifications:

• At least 6 months of supervisory/management experience.
• Previous experience working at a retail electronics store (helpful).
• A+ certification.
• Apple Certified Macintosh Technician (ACMT) (helpful).
• Technical degree or certification in Electronics or Consumer Electronics.
• Meets or exceeds sales/profit goals by embracing sales tactics and strategy.

Job Requirements:

• Maintains store staff by orienting and training new employees.
• Achieves financial objectives by monitoring expenditures, analyzing variances, initiating corrective actions.
• Maintains operations by coordinating and enforcing operational and personnel policies & procedures.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Identifies clients' needs and qualifies clients for sales of accessories and other products per our service agreements.
• Welcomes customers in a professional and pleasant manner.
• Ensures availability of merchandise and services by maintaining and ordering inventory.
• Diagnoses, troubleshoots, and repairs devices (phones, laptops, desktop PCs, gaming consoles).
• Provides recommendations for problem resolution.
• Provides estimates to customers for repair or replacement according to problem diagnosis and repair/replacement recommendation.
• Contributes to team effort by accomplishing related results as needed.
• Protects employees and customers by providing a safe and clean store environment.
• Ensures repairs meet uBreakiFix quality standards.
• Conducts employee reviews and evaluations.
• Regular and consistent work attendance is required. Excessive absenteeism is not tolerated.
• Any other tasks as assigned by senior leadership.

We're offering competitive pay between $41,600 to $50,000 annually with uncapped sales commissions. Our Techs make an average of $3-$7 extra per hour in commissions alone.

Job Type: Full-time.

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off after 1 year.
• Vision insurance.
• Life insurance.

Supplemental pay types:

• Bonus pay.
• Commission pay.
• Tips.

Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.