Store Leader & Coach — Customer Experience Champion

SEPHORA; Beverly Hills (CA); On-site; USD 75,700 - 92,750; Full time

Benefits offered by this job

Health insurance

401k plan

Merchandise discount

Paid time off

Training & development

Job summary

SEPHORA Beverly Hills is seeking an Assistant Store Manager to be the heartbeat of the store, guiding operations and elevating the client experience. You will lead and develop the team, inspire outstanding service, and drive sales in a fast-paced retail setting.

The role requires on-site work at 270 N. Beverly Dr, Beverly Hills, CA 90210, with evenings, weekends, and holidays. Competitive base pay and growth opportunities are offered within Sephora’s values-driven culture.

Qualifications

• Retail leadership experience in fast-paced, high-volume environments.
• Strong ability to recruit, inspire, and develop top talent.
• Excellent communication and interpersonal skills.
• Passion for coaching and development.
• Customer-centric approach with growth mindset.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers signature service.
• Champion Continuous Learning. Deliver ongoing coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time mentorship.
• Elevate Client Satisfaction. Consistently deliver outstanding service, resolve concerns, and drive engagement through loyalty programs.
• Ensure Operational Excellence. Maintain a visually inspiring, immaculate store environment and ensure policy compliance.
• Optimize Resources & Drive Growth. Manage inventory and staffing resources, adapting to shifting priorities in retail.

Skills

Leadership

Communication

Coaching

Job description

SEPHORA Beverly Hills is seeking an Assistant Store Manager to be the heartbeat of the store, guiding operations and elevating the client experience. You will lead and develop the team, inspire outstanding service, and drive sales in a fast-paced retail setting.

The role requires on-site work at 270 N. Beverly Dr, Beverly Hills, CA 90210, with evenings, weekends, and holidays. Competitive base pay and growth opportunities are offered within Sephora’s values-driven culture.