Store Leader

Crate and Barrel; Torrance (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Crate and Barrel is seeking a Store Leader in Torrance, CA to guide Assistant Store Leaders and Team Leaders in achieving sales and service excellence while maintaining visual standards.

You will set and communicate store goals, drive metrics across safety, payroll and scheduling, and coach leadership to develop a high-performing team. This role requires a hands-on leader who collaborates across departments, including weekends and holidays as needed.

Qualifications

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.
• Required to spend significant time on the sales floor, interacting with customers and coaching.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals.
• Guide and communicate store goals, mission, and initiatives to all associates.
• Establish and communicate metrics across sales, visual standards, safety, loss prevention, HR, payroll and scheduling, and training.
• Conduct weekly walkthroughs with leadership to set store direction.
• Achieve goals, analyze problems, and propose solutions.
• Coach leaders to develop team members’ development plans.
• Address associate relations issues with Area/Regional Leader input.
• Communicate with area/regional management and participate in meetings.

Skills

Reading & Writing (English)

Communication

Organization & Time mgmt

Problem solving

Setting expectations

Delegation

Team culture

Customer-facing leadership

Tools

Microsoft Office

Google apps

Job description

A day in the life as a Store Leader...

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.


• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.


• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.


• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.


• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.


• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.


• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.


• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.


• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.


• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.


• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.


• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)


• Strong communication and interpersonal skills


• Excellent organizational and time management skills


• Strong proactive problem solving skills


• Demonstrated ability to set expectations and hold others accountable


• Strong delegation skills in support of execution and driving results


• Proven ability to build a culture focused on success and teamwork


• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.


• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.


• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.


• Ability to be in the store as the Leader on Duty multiple times a week.


• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have…

• 3+ years customer service or retail leadership experience


• Experience with Microsoft Office, Google applications, computer systems and tablet devices