Store Leader

kate spade new york; Philadelphia (Philadelphia County); On-site; USD 41,328 - 60,614; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

kate spade new york is seeking a stores leader in the United States to drive premium client experiences, elevate service standards, and push sales through clienteling and omni-channel efforts. You will lead a high-performance team, set goals, and coach for growth in a fast-paced luxury retail environment.

The role requires overseeing operations, merchandising, and cross-functional collaboration to deliver strong financial performance while maintaining brand integrity and an inclusive culture.

Qualifications

• 3+ years of store leadership in luxury retail.
• Proven leadership, coaching, stakeholder management, and communication.
• Proficiency with Microsoft Office; familiarity with CRM/clienteling tools.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.
• Ability to lift at least 25 lbs regularly.

Responsibilities

• Model service behaviors and selling standards for premium client experience.
• Drive clienteling and omni-channel strategies using CRM/client book.
• Coach team with ongoing feedback and performance management.
• Forecast, plan, and deliver against sales and productivity goals.
• Collaborate with visual, operations, HR, merchandising, marketing to execute strategies.
• Communicate brand aesthetic and ensure store maintenance aligns with directives.
• Oversee opening/closing, cash handling, deposits, and security.
• Manage scheduling and payroll within budget for optimal coverage.
• Protect inventory; manage markdowns, transfers, damages, shipping and receiving.
• Lead store meetings; ensure loss prevention and policy compliance.
• Utilize MS Office and CRM systems for reporting and operations.

Skills

Store leadership

Sales leadership

CRM tools

Microsoft Office

Communication

Data-driven decisions

Job description

Lead the store to maximize productivity and profitability by building a high‑performing team, elevating the brand’s service environment, and driving results through clienteling, omni‑channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Key Responsibilities

Client & Service Excellence

• Model service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni‑channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank‑you follow‑ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

Leadership & Talent Development

• Recruit, onboard, train, and motivate a high‑performing team that reflects the brand’s values.
• Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

Business Ownership & Planning

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

Brand Equity & Visual Merchandising

• Communicate the brand’s aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand‑right storytelling through displays and windows.

Operational Excellence & Compliance

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Equal Employment Opportunity

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$30.00–$44.75

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.