Store Leader

Tapestry, Inc.; Chesterfield (MO); On-site; USD 39,950 - 53,037; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Store Manager in Chesterfield to maximize productivity and profitability while leading a high-performing team. Key responsibilities include creating an inclusive culture, driving customer satisfaction, and ensuring operational excellence.

The ideal candidate will have over 3 years of retail leadership experience, strong communication skills, and a proficiency in Microsoft Office. A competitive hourly pay ranging from $29.00 to $38.50 is offered, along with comprehensive benefits including medical and dental insurance.

Qualifications

• 3+ years of store leadership in retail or service; luxury or premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management.
• Ability to work in a fast‑paced environment.

Responsibilities

• Lead the store to maximize productivity and profitability.
• Model service behaviors and selling standards.
• Recruit, onboard, train, and motivate a high‑performing team.
• Take full ownership of store financial performance.
• Oversee all operational procedures.

Skills

Sales leadership

Coaching and development

Strong communication

Conflict mediation

Time management

Data-driven decision-making

Education

3+ years of store leadership in retail or service

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

CRM/clienteling tools

Job description

Key Responsibilities

• Lead the store to maximize productivity and profitability by building a high‑performing team, elevating the service environment, and driving results through clienteling, omni‑channel sales, and operational excellence.
• Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Client & Service Excellence

• Model service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni‑channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank‑you follow‑ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

Leadership & Talent Development

• Recruit, onboard, train, and motivate a high‑performing team that reflects the brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

Business Ownership & Planning

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

Brand Equity & Visual Merchandising

• Communicate the aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand storytelling through displays and windows.

Operational Excellence & Compliance

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

• 3+ years of store leadership in retail or service; luxury or premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including but not limited to public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements; acts with customers in mind; establishes and maintains effective relationships.
• Dealing with Ambiguity: Effectively copes with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are unclear; handles risk and uncertainty comfortably.
• Drive for Results: Can exceed goals; consistently one of the top performers; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; relentless and versatile learner; open to change; experiments to find solutions; enjoys challenge of unfamiliar tasks.

Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; future oriented; paints credible pictures and visions of possibilities.
• Developing Direct Reports and Others: Provides challenging tasks; holds frequent development discussions; aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves.
• Building Effective Teams: Blends people into teams; creates strong morale and spirit; shares wins; fosters open dialogue; lets people finish and be responsible for work; defines team success; creates belonging.

Equal Opportunity Employer

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$29.00 – $38.50 per hour. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance.