Store Leader

Tapestry (Coach/Kate Spade); Petaluma (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kate Spade New York is seeking a store leader to drive productivity and profitability by building a high-performing team, elevating service, and delivering results through clienteling, omni-channel sales, and operational excellence. You will set tone, model brand behaviors, and foster an inclusive culture where associates thrive as their authentic selves.

Responsibilities include coaching, recruiting, forecasting, analyzing selling reports, and collaborating with cross-functional partners to

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management and data-driven decision-making.
• Proficiency in Microsoft Office; familiarity with CRM/clienteling tools; social media literacy and live/virtual selling trends.
• Ability to work in a fast-paced environment and strong English language proficiency.

Responsibilities

• Model service behaviors and coaching to ensure a premium client experience.
• Drive clienteling and omni-channel strategies with CRM/client book usage and proactive outreach; achieve KPIs.
• Recruit, onboard, train, and motivate a high-performing team with ongoing coaching and evaluations.
• Forecast, plan, and manage store financial performance; analyze selling reports and trends.
• Lead visual merchandising, brand storytelling, and maintain store operations and compliance.

Skills

Store leadership

Coaching

Data-driven decisions

Time management

Strong communication

Tools

Microsoft Office

CRM/clienteling tools

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Key Responsibilities

Client & Service Excellence

• Model kate spade new york service behaviors and coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

Leadership & Talent Development

• Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

Business Ownership & Planning

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

Brand Equity & Visual Merchandising

• Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.

Operational Excellence & Compliance

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Note

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees

Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and