Assistant Store Leader (Area support center- Chester)

Tapestry, Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity through leadership, coaching, and operational excellence. You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Responsibilities include leading service behaviors, driving clienteling, and coaching a diverse team.

Qualifications

• 2+ years of retail management experience.
• Strong leadership and communication skills.
• Ability to analyze selling reports, identify trends, and react quickly.
• Proficient with retail systems and MS Office tools.

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Skills

Leadership

Communication

Organizational skills

Analytical thinking

Customer service

English proficiency

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Key Responsibilities

Client & Service Leadership

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.

Team Development & Leadership

• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.

Sales & Business Planning

• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.

Brand & Visual Standards

• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.

Operational Excellence

• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Requirements

• 2+ years of retail management experience (fashion/lifestyle or comparable environment).
• A combination of education and experience will be considered.
• Strong leadership communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)

Schedule

• Must be able to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.