Store Lead - ORLAND SQUARE MALL - Part time

The Children's Place; Orland Park (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company seeks a Store Lead in Orland Park, Illinois. The role involves supporting the Store Leadership Team, managing store operations, and fostering a positive work environment. Ideal candidates will have retail experience, strong customer engagement skills, and a high school diploma.

Benefits

Paid sick time

Employee discount

401(k) with company match

Wellness reimbursement

Adoption assistance

Backup care

Voluntary benefits

Employee assistance programs

Qualifications

• 1-3 years of retail experience required.
• Must be at least 18 years old.
• Ability to give and receive performance-based feedback.

Responsibilities

• Assist in developing talent through training of associates.
• Support management to maximize productivity.
• Participate in the Leader on Duty program.

Skills

Customer Engagement

Detail-Oriented

Teamwork

Communication

Time Management

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location:

Orland Park, Illinois

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

Key Accountabilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
• Partner with Store Manager to address performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provide direct, objective feedback in a timely manner.
• Assess performance and provide appropriate feedback during daily interactions and the annual review process.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store, ensuring brand integrity.
• Represent the company professionally and positively.
• Support the management team to maximize productivity through operational knowledge, customer service, and participation in key store initiatives.
• Participate in the Leader on Duty (LOD) program by providing an exceptional shopping experience and driving store profitability while managing payroll effectively.
• Process payroll weekly.
• Adjust schedules based on business needs.
• Help maintain a clean, organized, and efficient stockroom, adhering to policies.
• Ensure Environment (CRE) Standards & Safety requirements are met.

Education and Experience:

• High school diploma or equivalent.
• 1-3 years of retail experience.
• Must be at least 18 years old.

Skills and Behaviors:

• Excellent customer engagement skills.
• Detail-oriented with the ability to prioritize tasks.
• Teamwork and effective communication skills.
• Ability to give and receive performance-based feedback.
• Embrace self-development.
• Adaptable and flexible to changing priorities.
• Strong time management, planning, and organizational skills.
• Proficient in Microsoft Office and internal applications.
• Flexible schedule, including weekends, to meet business needs.
• Physical ability to maneuver on sales floor and stockroom, climb ladders, and lift up to 50 lbs.

Hourly/Salary:

Benefits include paid sick time, employee discount, 401(k) with company match, wellness reimbursement, adoption assistance, backup care, voluntary benefits, and employee assistance programs. Benefits may vary by role and are subject to change.