Store Lead: Inspire Sales, Service & Team Development

Tailored Brands, Inc.; Lexington (KY); On-site; USD 26,000 - 43,000; Full time

Job summary

Tailored Brands, Inc. in Lexington, KY is seeking a Store Manager on Duty to lead store staff, drive sales, and uphold customer service standards. You will coach the team, recruit, monitor performance, and ensure branding and operations align with company directives.

The role emphasizes coaching, data-driven decisions, and maintaining an engaging, inclusive store environment while delivering a superior customer experience.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.

Responsibilities

• Communicates priorities and sales-driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
• Supports the management team in the achievement of store business plans, including sales, customer service, and operational goals.
• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.
• Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provides enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up-to-date with company directives.
• Assists in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Skills

Retail experience

Staff training

Tech proficiency

POS system

Multi-location work

Tools

Microsoft Office

Video conferencing

Job description

Tailored Brands, Inc. in Lexington, KY is seeking a Store Manager on Duty to lead store staff, drive sales, and uphold customer service standards. You will coach the team, recruit, monitor performance, and ensure branding and operations align with company directives.

The role emphasizes coaching, data-driven decisions, and maintaining an engaging, inclusive store environment while delivering a superior customer experience.