Store Lead: Elevate Guest Experience & Team Coaching

Arcteryx; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Growth, community & gear

Time & Flexibility

Wellbeing

Health coverage

Financial wellbeing

Family support

Job summary

Arc’teryx is seeking a Store Lead in New York to join our flagship team. You will work with the Store Manager and Assistant Manager to coach Product Guides, shape guest experiences, and lead the floor across five pillars: experience, product, community, operations and people.

You will be hands-on, outdoor-minded, and passionate about gear. The role requires leadership, strong communication, and the ability to manage inventory, events, and store performance while delivering an exceptional guest

Qualifications

• One+ years of leadership experience in a retail environment.
• Passion for customer service and delivering an exceptional guest experience.
• Coaching and development mindset with the ability to provide constructive feedback.
• Adheres to health and safety guidelines in all store activities.
• Strong written and verbal communication and time-management abilities.
• Willingness to work a flexible schedule including holidays.

Responsibilities

• Lead store operations and guest experience on shift.
• Coach Product Guides to deliver world-class guest experiences and meet targets.
• Oversee floor leadership across the five pillars: experience, product, community, operations and people.
• Manage inventory activities including receiving, restocking and merchandising.
• Execute opening and closing procedures and communicate store priorities to the team.

Skills

Leadership experience

Retail experience

Coaching

Customer service orientation

Communication skills

Time management

Adaptability

Problem solving

Written & verbal communication

Ability to lift 30 lbs

Tools

POS system

Job description

Arc’teryx is seeking a Store Lead in New York to join our flagship team. You will work with the Store Manager and Assistant Manager to coach Product Guides, shape guest experiences, and lead the floor across five pillars: experience, product, community, operations and people.

You will be hands-on, outdoor-minded, and passionate about gear. The role requires leadership, strong communication, and the ability to manage inventory, events, and store performance while delivering an exceptional guest