Store Lead - Customer Service & Operations (Full-Time)

GetGo Café + Market; Bridgeville (Allegheny County); On-site; USD 23,000 - 29,000; Full time

Job summary

Circle K in Bridgeville, PA is hiring a Store Associate to greet customers, handle transactions, stock shelves and keep the store clean and safe.

This full-time role requires a high school diploma (or equivalent) and 6 months to 1 year of retail or management experience, plus strong customer service and cash handling skills. You must be able to work days and evenings and follow all company policies. The job includes standing for long periods and occasional manual duties.

Qualifications

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas in a clear and understandable manner.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Ability to work as scheduled including arriving to work on time
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
• Ability to perform essential duties above.
• Ability to work in the physical and work conditions described below.
• Required to have a valid driver’s license and dependable transportation
• Ability to work opposite shifts of the Store Manager
• Ability to have open availability

Responsibilities

• Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
• Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.
• Prepares or assists in preparing product inventory orders.
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change.
• Prepares and transmits the daily bookkeeping, invoicing, and gasoline data.
• Completes daily banking. Troubleshoots daily close out and shift sales analysis.
• Finalizes, transmits, and processes weekly time and attendance records and payroll.
• Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.
• Performs shift supervision and assumes Store Manager responsibilities when needed
• Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
• Performs and trains all duties of the Customer Service Representative and Lead CSR positions in accordance with Company and/or brand operating, conduct and performance standards
• Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews
• Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees
• Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
• Attends job-related meetings (may be required to work irregular hours)
• Controls merchandise, cash shortages, and other selling expenses
• Assists in maintaining proper inventory levels and shift audits
• Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports
• Provides regular and predicable onsite attendance
• Performs all duties with minimal supervision
• Complete daily store reports and other duties as assigned by the Store Manager

Skills

Customer service

Cash handling

Communication

Leadership

Problem solving

Education

High school diploma or equivalent

Tools

Cash register

POS system

Scanners

Job description

Circle K in Bridgeville, PA is hiring a Store Associate to greet customers, handle transactions, stock shelves and keep the store clean and safe.

This full-time role requires a high school diploma (or equivalent) and 6 months to 1 year of retail or management experience, plus strong customer service and cash handling skills. You must be able to work days and evenings and follow all company policies. The job includes standing for long periods and occasional manual duties.