Store Lead - Broadway Square - Part time

The Children's Place; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks a Store Lead to support its Store Leadership Team in Baltimore. This role involves cash management, engaging with customers, and providing in-the-moment coaching to associates, all while upholding the company's standards. Ideal candidates will have retail experience and strong customer service skills, along with the ability to inspire teamwork.

Qualifications

• 1-3 years previous retail experience is required.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through training of associates and providing feedback.
• Model and demonstrate exceptional customer service behaviors.
• Participate in Leader on Duty (LOD) program to enhance customer shopping experience.

Skills

Excellent customer engagement

Detail oriented

Ability to prioritize tasks

Ability to work in team environment

Effective communicator

Excellent time management

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

Location:

Tyler, Texas

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

Key Accountabilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of ag

Skills and Behaviors:

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs