Store Lead

Tailored Brands, Inc.; Town of Cheektowaga (NY); Presencial; USD 58 000 - 75 000; Tempo integral

Resumo da oferta

Tailored Brands, Inc. is seeking a Manager on Duty to lead our store team toward delivering outstanding sales, service, and operations. You will actively coach staff, communicate priorities, and support recruiting while ensuring an inclusive, engaging work environment.

You will leverage store reports to drive decisions, train staff on customer service standards, and partner with management to meet brand and business goals across shifts and locations.

Qualificações

• Minimum of 1 year of Retail or Sales experience.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsabilidades

• Lead store staff to achieve sales, service, and operational goals as the manager on duty.
• Coach staff and model company values to drive performance.
• Assist in recruiting store staff and foster an inclusive store environment.
• Leverage store reports to inform decisions and drive the business.
• Communicate priorities and sales-driving information to staff.
• Implement store programs to increase efficiency and align with brand standards.
• Train and develop team members on customer service expectations to enhance the customer experience and NPS.

Conhecimentos

Leadership

Coaching

Communication

Recruiting

Diversity & Inclusion

Staff Development

Training

Technology Systems

POS System

MS Office

Video Conferencing

Ferramentas

POS System

Microsoft Office

Video Conferencing

Descrição da oferta de emprego

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.

• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.

• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.

• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies and procedures.

Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Candidate Requirements

Minimum of 1 year of Retail or Sales experience.

• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.