Store Lead

Tailored Brands, Inc.; Brighton (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty in Michigan to lead store staff and drive sales, service, and operations while modeling company values.

You will coach the team, recruit staff, and communicate priorities to maximize business and provide an exceptional customer experience. The role requires at least 1 year of retail or sales experience, strong leadership, and proficiency with POS systems, Microsoft Office, and video conferencing.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong leadership and coaching abilities.
• Excellent communication and customer service skills.

Responsibilities

• Lead store staff to achieve sales, service, and operations goals as manager on duty.
• Assist in recruiting store staff and foster an inclusive store environment.
• Conduct regular store meetings and train staff on customer service expectations.
• Collaborate with management to ensure brand standards and marketing initiatives are executed.
• Leverage store reports and feedback to drive business decisions.

Skills

Retail sales experience

Leadership

Communication

Customer service

Tools

POS System

Microsoft Office

Video conferencing

Job description

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.

Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance: Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business.

Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence: Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures.

Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned. Workplace: Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provide enthusiastic motivational leadership.

Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns.

Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience. Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. Self-motivated, results oriented, strategic thinker. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System.

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.