Store Lead

Tailored Brands, Inc.; Rockaway Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff in delivering sales, service and store operations.

You will model company values, coach staff, communicate priorities, and ensure the team is equipped to maximize the business. You will participate in staffing, training, and implementing store programs, staying informed on corporate directives, and driving brand standards across locations.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and business sense.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Ability to stand and walk for most of the shift; lift up to 50 lbs.; climb a ladder as needed.
• You may work across multiple store or site locations and across brands.
• Reasonable accommodations may be made for disabilities.

Responsibilities

• Supports the management team in achieving store business plans including sales, customer service and operations.
• Leverages store reports to understand decisions that drive the business.
• Participates in outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and works with management on development plans.
• Partners with management to ensure proper staffing for initiatives and tasks.
• Assists in training store staff on internal operational functions.
• Stays informed on corporate directives, initiatives, policies and procedures.
• Supports implementing store programs to increase efficiencies in sales, service, operations, and branding.
• Contributes to an engaged and inclusive store environment.
• Supports learning and development, ensuring training tools are used.
• Serves as a role model with enthusiastic leadership.
• Leads regular store meetings to keep staff aligned with directives.
• Trains store team on customer service expectations to enhance the customer experience and NPS.
• Leverages customer feedback to resolve concerns.
• Collaborates to maintain brand-standard visuals and execute marketing initiatives.

Skills

Coaching

Staff recruitment

Customer service

Communication

Leadership

POS System

Microsoft Office

Tools

POS System

Microsoft Office

Job description

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.

• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.

• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.

• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience

• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.