Store Lead

Tailored Brands, Inc.; Paramus (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff to meet sales, service and operational goals, acting as an active coach and role model.

You will recruit, train, and develop the team, communicate priorities, analyze store reports, and ensure branding and customer experience align with company standards. The role requires strong leadership, retail experience, and a customer-first mindset, with a focus on continuous improvement and team development.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Ability to train and develop high performing store teams.
• Proficient in technology systems, MS Office, and video conferencing.
• Strong leadership and coaching abilities.
• Excellent communication and customer service orientation.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals as Manager on Duty.
• Model company values and coach staff to perform at a high standard.
• Assist in recruiting store staff and foster an inclusive store environment.
• Use store reports to inform decisions and drive the business.
• Drive branding, marketing initiatives and store programs to improve performance.

Skills

Store leadership

Coaching

Communication

Training and development

Microsoft Office

POS systems

Customer service

Team motivation

Time management

Tools

POS System

Microsoft Office

Video conferencing

Job description

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.

• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance:

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.

• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence:

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.

• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies and procedures.

Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace:

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience.

• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.