Store Lead

Tailored Brands; Pensacola (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Tailored Brands in Pensacola seeks an energetic Manager on Duty to lead the store team in achieving sales, service, and operational goals. You will model our values, coach staff, and communicate priorities to maximize performance and customer satisfaction.

As a key partner to the Store Manager, you will assist in staff recruitment, drive inclusive practices, and use store analytics to inform decisions and opportunities for growth.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Able to stand/walk for most of shift; lift up to 50 lbs.; climb a ladder when needed.
• May work across multiple store or site locations.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals as manager on duty.
• Model company values and coach the team to perform.
• Communicate priorities and sales driving information effectively.
• Assist in recruiting store staff and promote inclusive store environment.
• Support management in planning, training, and executing store initiatives.
• Use store reports to drive business decisions and identify opportunities.
• Participate in regular store meetings to keep staff aligned with directives.
• Ensure store is visually set to brand standards and marketing initiatives.

Skills

Retail sales experience

Leadership / coaching

Communication skills

Training & development

Customer service mindset

Staff recruitment

Data-driven decisions

Team collaboration

Prioritization / multitasking

Tools

POS system

Microsoft Office

Video conferencing

Job description

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provide enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience. Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. Self-motivated, results oriented, strategic thinker. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions