Store Lead

Tailored Brands; New York (NY); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Tailored Brands in New York is seeking a Manager on Duty to partner with store management and lead staff toward sales, service, and operational goals. You will coach, recruit, train, and communicate priorities to ensure the team is equipped to maximize business.

As a Manager on Duty, you will model company values, support staffing, and use store reports to inform decisions while maintaining brand standards. A minimum of 1 year in retail or sales is required.

Formación

• Minimum 1 year of Retail or Sales experience.
• Leads store team to meet sales, service and operations goals.
• Mentors staff and upholds company values and inclusion.

Responsabilidades

• Lead store staff to achieve sales, service and operational expectations as Manager on Duty.
• Model company values and coach the team.
• Communicate priorities and sales information to staff.
• Assist in recruiting and training store staff.
• Utilize store reports to drive business decisions.
• Conduct regular store meetings and training on customer service standards.
• Ensure brand standards and marketing initiatives are executed.
• Support staffing needs to deliver on promises to customers.

Conocimientos

Leadership

Coaching

Communication

Diversity & Inclusion

Customer service

Training

POS & tech

Herramientas

POS System

MS Office

Video conferencing

Descripción del empleo

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.

• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.

• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.

• Assists management team with training store staff on all internal operational functions as assigned.

Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience.

• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.