Store Lead

Higher Love Cannabis Co.; Ironwood (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Store Lead to enhance daily operations in a vibrant retail environment. This role is pivotal in fostering a welcoming atmosphere, ensuring compliance with regulations, and driving sales performance. If you are a reliable and honest individual with a passion for customer service and leadership, this full-time position offers a flexible schedule and the chance to grow within the cannabis industry. Join a supportive team that values inclusivity and professional development while making a meaningful impact in the community.

Benefits

Health Insurance

Employee Discounts on Cannabis Products

Opportunities for Career Advancement

Positive Work Culture

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Prior management experience in retail preferred.

Responsibilities

• Supervise employees and maintain a positive work environment.
• Provide exceptional customer service and support store operations.

Skills

Customer Service

Team Player

Leadership

Problem Solving

Education

High School Diploma

Job description

Higher Love Cannabis Co. is looking for Store Lead in Ironwood, MI.
This local job opportunity with ID 3042025780 is live since 2025-01-20 13:58:04.

Job Summary: The Store Lead assists the management team in the daily business operations of our retail store. General tasks include supervising employees, positively delivering internal & external customer service within the environment. Carrying out the directives given by the management team, and contributing to a positive work environment for employees while maintaining compliance with rules and regulations.

Responsibilities:

• Provide strong customer service daily to include an optimistic attitude, welcoming personality, and driven work-ethic. Must be able to provide great customer service to all customers.
• Become well-educated with all products offered and be willing to continue learning as the industry expands.
• Complete opening and closing procedures to ensure the cleanliness of the facility
• Ensuring all online menus are current with daily offerings and specials
• Foster and maintain a positive work environment
• Effectively communicate all store needs to Store Manager (GM) and Assistant Managers (ASM)
• Meet and exceed store sales goals and standards of performance
• Assist in training and developing newly hired Budtenders
• Assist in receiving, maintaining, and monitoring inventory
• Support Marketing and promotions
• Ensure visual excellence through product placement, closing standards and cleanliness.
• Willingness to be flexible and adapt to the needs of the business
• Has initiative to take on tasks, set own priorities and deadlines to problem solve in the moment
• Provide the highest level of customer service to patients on-site and on the phone as well as assisting the management team in the monitoring of the staff to ensure they are doing the same.
• Follow all rules and regulations to ensure we are compliant with CRA and the State of Michigan.
• Educate customers to ensure all patients are recommended the correct medication that will best help achieve their desired effects assist staff members in this as well.
• Complete tasks such as shoveling, salting, and removing any hazards from the property as needed within reason.
• Attend required meetings and help communicate appropriate and accurate information to staff
• Must lead by example in attendance, attitude, and work quality.

Qualifications:

• Must be reliable and honest
• Must be on time for all shifts, tardiness and repeated absences for shifts is not tolerated
• Reliable transportation
• At least 1 year of Customer Service and Experience working in a fast-paced environment
• Must be a team player and work well with others and the public as well as follow rules and regulations.
• Prior management experience in a retail environment preferred
• Must treat all coworkers and customers in a respectful and professional manner

Benefits:

• Competitive salary based on experience.
• Opportunities for career advancement and professional development.
• Health insurance.
• Employee discounts on cannabis products.
• Positive and inclusive work culture with a supportive team environment.

Working Hours: This is a full-time position with a flexible schedule, including weekends and evenings as needed to meet business demands.

If you have a passion for leadership, a strong understanding of operations, and a desire to contribute to the success of the cannabis industry, we encourage you to apply for this rewarding opportunity!