Store Lead

Tailored Brands, Inc.; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff, drive sales, and ensure service excellence. You will coach teams, recruit staff, and uphold inclusive practices while aligning with brand standards and operational goals.

You will leverage store data to guide decisions, train personnel, and coordinate across shifts and locations to maximize customer satisfaction and store performance.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and business acumen.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Able to stand/walk for most of the shift and lift up to 50 lbs.
• May work across multiple store locations and brands.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals when on duty.
• Model company values and coach staff; communicate priorities effectively.
• Assist in recruiting store staff and contribute to an inclusive store environment.
• Support management with staffing to execute initiatives and tasks.
• Provide training on internal operational functions and brand standards.
• Conduct regular store meetings and ensure customer service expectations are met.

Skills

Leadership

Coaching

Sales

Customer service

Training

Communication

Microsoft Office

POS System

Video conferencing

Team collaboration

Tools

POS System

Video Conferencing

Microsoft Office

Job description

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provide enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience. Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. Self-motivated, results oriented, strategic thinker. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Pay Range