Store-In-Store Manager | $15K Relocation Incentive

T-MOBILE USA, Inc.; Waterloo (IA); On-site; USD 46,000 - 85,000; Full time

Job summary

Join a leading company as a Store-in-Store Manager, where you will lead a team of Mobile Experts to enhance customer engagement and drive sales in a dynamic retail environment. You will be responsible for inspiring your team, managing store operations, and ensuring exceptional customer experiences. This role offers competitive pay, benefits, and opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales and sales management experience required.

Responsibilities

• Inspire Mobile Experts and manage customer flow.
• Engage with customers and educate them about products.
• Build strong relationships with partner leadership.

Skills

Communication

Customer Service

Store Management

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager is a key part of the Retail Team, responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial. They lead a team of Mobile Experts, creating energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the retail experience are constantly evolving. The manager leads the sales team to excel at building and deepening customer relationships through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals.

Job Responsibilities

1. Leadership: Responsible for inspiring Mobile Experts with a passion for customer service, conducting observations and providing feedback, managing customer flow, staying current on products and promotions, creating best practices, coaching team members, managing store operations, and ensuring team knowledge and store standards are maintained.
2. Sales and Customer Engagement: Engage proactively with customers, educate them about products and services, leverage digital tools, build a sales funnel, and ensure a great customer experience. The role requires on-site engagement in sales and service transactions.
3. Account Partnership: Build strong relationships with Store-in-Store partner leadership and nearby sales teams to drive customer success and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years management experience in retail sales (Required)
• 2-4 years sales and sales management experience (Required)

Knowledge, Skills, and Abilities

• Excellent communication skills
• Proficiency in Microsoft Office
• Store management and operations expertise
• Customer service excellence

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated Position: No
Safety Sensitive Position: No

Total Target Cash Pay Range: $62,400 - $112,600, including incentives. Base Pay Range: $46,800 - $84,450. Actual pay depends on location, qualifications, and experience.

Employees are eligible for monthly or quarterly sales incentives.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental and family leave, family building benefits, tuition assistance, disability, voluntary insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

Growth and Opportunities

We support career growth and development, offering a dynamic environment where you can aim high and grow your career.

T-Mobile is an Equal Opportunity Employer. We value diversity and do not discriminate based on any protected characteristic. For accommodations, contact [e-mail] or call 1-844-873-9500.