Store/Hiring & Training Support

Kroger; Dayton (NV); On-site; USD 46,000 - 66,000; Full time

Job summary

Kroger in Dayton, NV is seeking a candidate to support store management in recruitment, hiring, and training while delivering an exceptional customer experience. The role focuses on maintaining safety, cleanliness, and adherence to the Customer 1st strategy to ensure customers return.

Ideal candidates will have strong interpersonal and communication skills, be detail-oriented, proficient with computers, and capable of handling confidential information.

Qualifications

• Must be 18 or older.
• Effective interpersonal, communication and customer service skills.
• Strong attention to detail and organizational skills.
• Proficient computer skills.
• Knowledge of basic math (e.g., counting, addition, and subtraction).
• Ability to preserve confidentiality of information.

Responsibilities

• Support store management in the recruitment, hiring, and training efforts.
• Promote an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Refer associates with employment concerns to store management or to the open-door policy.
• Communicate with store management about current hiring needs and associate training that needs to be completed.
• Schedule interviews for store leaders and department leaders.
• Complete the new hire onboarding process including paperwork and I-9s.

Skills

Interpersonal skills

Customer service

Training & onboarding

Recruitment support

Attention to detail

Education

High school diploma or GED

Job description

• Support store management in the recruitment, hiring, and training efforts within the store. Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates and maintain confidentiality of associate information
• Refer associates with employment concerns to the store management team and/or to follow the open-door policy
• Communicate with store management about current hiring needs and associate training that needs to be complete
• Ensure hiring tables are up, supplied, clean and tidy; hold in-store job fairs and attend external job fairs as needed
• Build and maintain hiring system requisitions
• Schedule interview for store leader and department leaders
• Complete the new hire on-boarding process including new hire paperwork, I-9s, web-based learning, etc., accurately and timely
• Enter new associate information into store systems and enroll associates in the timekeeping system
• Issue rewards cards, name badges, training materials, uniforms, personal protective equipment, etc. to associates
• Conduct store walks with new and transferred associates
• Schedule new, transferred, and promoted associates for training including web-based learning courses and on the job training
• Follow up with associates and department leaders to ensure training occurs and to assess progress
• Maintain employee files, employee communication boards and breakroom legal postings
• In conjunction with store management, administer drug tests as needed
• Participate in human resource conference calls
• Adhere to all local, state and federal laws and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective interpersonal, communication and customer service skills
• Strong attention to detail and organizational skills
• Proficient computer skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)
• Ability to preserve confidentially of information

Desired

• High school diploma or GED
• Working knowledge of employment law
• Second language (speaking, reading and/or writing)