Store General Manager — Operations, People & Growth

SmartRecruiters, Inc.; Nashville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Domino's at 802 E. Washington St. is seeking a General Manager to lead store operations, oversee delivery drivers and staff, and ensure orders are fulfilled on time. The role requires strong leadership, financial literacy, and a focus on customer satisfaction.

You will be responsible for opening/closing procedures, inventory, deposits, scheduling, and promoting products and promotions while maintaining Domino's standards and a positive team atmosphere.

Responsibilities

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job description

Domino's at 802 E. Washington St. is seeking a General Manager to lead store operations, oversee delivery drivers and staff, and ensure orders are fulfilled on time. The role requires strong leadership, financial literacy, and a focus on customer satisfaction.

You will be responsible for opening/closing procedures, inventory, deposits, scheduling, and promoting products and promotions while maintaining Domino's standards and a positive team atmosphere.