Store General Manager: Lead Team, Drive Profit & Service

Domino's Pizza; Rock Hill (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Domino's is looking for a dedicated General Manager for its Rock Hill location. You will oversee all store operations, manage financial aspects, and lead a team dedicated to delivering excellent customer service. Your role will include recruiting, training staff, and ensuring compliance with health standards.

The ideal candidate will demonstrate strong leadership, multitasking abilities, and a commitment to maintaining high standards in a fast-paced environment.

Qualifications

• Proven experience directing and motivating diverse teams.
• Ability to analyze data and make informed business decisions.
• Experience in hiring and performance management.

Responsibilities

• Oversee all store operations during assigned shifts.
• Manage inventory, cash handling, and financial reconciliation.
• Recruit, train, and develop staff members.
• Ensure compliance with health and safety regulations.
• Address customer inquiries and complaints.

Skills

Leadership and team management

Mathematical skills

Multitasking abilities

Cash handling skills

Computer systems proficiency

Communication skills

Customer service skills

Education

Experience in food service or restaurant management

Tools

Point-of-sale systems

Inventory control systems

Job description

General Manager(01586) - 9605 manchester rd

• Full-time
• Job Category Org: Store General Manager

**What You'll Be Doing:**

As General Manager of our Rock Hill location, you will be responsible for the following key duties and responsibilities:

• **Direct store operations:** Oversee all store operations during assigned shifts, ensuring adherence to established standards and maintaining smooth, efficient operations.
• **Manage financial operations:** Supervise inventory management, cash handling, and financial reconciliation to maintain profitability and operational efficiency.
• **Lead and develop team members:** Direct, motivate, and manage your team through clear communication, constructive feedback, and recognition of performance achievements.
• **Build organizational capacity:** Recruit, train, and develop staff members to create a workplace where all employees feel valued and supported.
• **Maintain quality standards:** Enforce strict standards for food preparation, product handling, and customer service to ensure consistent excellence.
• **Optimize scheduling:** Develop and implement scheduling systems that maintain appropriate staffing levels while controlling labor costs.
• **Analyze operational data:** Review sales metrics, market trends, and operational performance data to identify opportunities for improvement and growth.
• **Execute marketing initiatives:** Develop and implement local marketing campaigns and promotional activities to drive customer acquisition and retention.
• **Ensure compliance and safety:** Maintain store cleanliness, equipment maintenance, and adherence to all health and safety regulations.
• **Control inventory:** Process orders, coordinate deliveries, and maintain optimal inventory levels.
• **Resolve customer issues:** Address customer inquiries and complaints with professionalism and care to ensure positive customer experiences.
• **Maintain documentation:** Ensure accurate and timely completion of reports, records, and required paperwork.
• **Operate systems and equipment:** Demonstrate proficiency with point-of-sale systems and restaurant equipment.
• **Model professional standards:** Demonstrate reliability, punctuality, and professional conduct to set expectations for your team.
• **Identify leadership potential:** Recognize and support high-potential team members for advancement opportunities.

**Required Skills and Competencies:**

• Strong leadership and team management abilities with proven experience directing and motivating diverse teams
• Exceptional mathematical skills, including the ability to accurately add, subtract, multiply, and divide; proficiency with calculators and financial analysis tools
• Advanced multitasking capabilities with the ability to prioritize competing demands in a fast-paced environment
• Proficient cash handling and monetary reconciliation skills with meticulous attention to detail
• Proficiency with computer systems, point-of-sale (POS) platforms, and touch screen technology
• Excellent verbal and written communication skills for effective interaction with team members, customers, and vendors
• Strong telephone communication and customer service skills
• Comprehensive knowledge of inventory control systems and cost management strategies
• Demonstrated ability to analyze data, identify trends, and make informed business decisions
• Problem-solving and conflict resolution capabilities with a solutions-oriented mindset
• Time management and organizational skills with the ability to manage multiple priorities efficiently
• Equipment operation expertise and mechanical aptitude
• Budget management and financial analysis experience
• Hiring, recruitment, and performance management experience
• Quality assurance and food safety knowledge
• Proven track record in food service or restaurant operations management
• Demonstrated success in staff training, development, and performance management
• Experience with inventory management and cost control in a retail or food service setting
• Customer service excellence with a track record of building positive customer relationships
• Detail-oriented with a commitment to maintaining high standards
• Collaborative team player who values inclusive and supportive workplace culture
• Innovative thinker who embraces continuous improvement and creative problem-solving
• Customer-focused mindset with genuine empathy for team members and customers
• Flexible and adaptable approach to changing business needs and priorities
• Goal-oriented with strong drive to achieve and exceed performance targets
• Assertive decision-maker capable of taking decisive action when needed
• Transparent communicator who builds trust through open and honest dialogue
• Resilient and composed under pressure with the ability to maintain focus during challenging situations
• Visionary leader who can inspire and motivate others toward shared organizational goals

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