Store General Manager - Lead Ops, People & Performance

SmartRecruiters, Inc.; Brentwood (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

SmartRecruiters, Inc. in Brentwood, CA seeks a results-driven Store General Manager responsible for day-to-day operations, staff hiring, and maintaining high standards of service.

You will oversee driver coordination, daily reports, and safety; drive efficiency, scheduling, and ensure quick call handling as per internal targets; attend weekly GM meetings and report incidents to leadership. The role emphasizes hiring exceptional people, keeping the store clean, and readiness for performance

Responsibilities

• Login to RapidHire daily to ensure we are hiring the best people possible.
• Review with management team Evernote feedback from Director of Operations/District Manager.
• Drive with one driver each week at your store, and give feedback on how he/she can improve efficiency and tips.
• Train drivers how to smart hustle.
• Review SUTUS reports daily and work on getting to zero calls on hold and 90% of calls answered in less than 2 rings.
• Have detailed notes on free items given away daily.
• Maintain loads at 3 minutes or less than 2 rings.
• Work on driver hustle and in store hustle to get EDT to 18 minutes.
• Team member Safety comes first.
• Give out daily to do list to strive for impeccably clean and well maintained restaurants.
• Hire only exceptional people radiating friendliness with a SMILE.
• Mantain perfect product in the store.
• Get stores ready to score well on the EOC.
• Attend and participate in weekly GM meetings.
• Report any incidents to your Director of Operations/District Manager immediatley, and provide all necessary paperwork to insurance companies.
• You must hire and staff your store to eliminate all overtime.

Job description

SmartRecruiters, Inc. in Brentwood, CA seeks a results-driven Store General Manager responsible for day-to-day operations, staff hiring, and maintaining high standards of service.

You will oversee driver coordination, daily reports, and safety; drive efficiency, scheduling, and ensure quick call handling as per internal targets; attend weekly GM meetings and report incidents to leadership. The role emphasizes hiring exceptional people, keeping the store clean, and readiness for performance