Store General Manager: Growth, Service & Ops

carlislellc; Dothan (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Wendy's in Dothan, AL is seeking a General Manager to execute the store plan, drive sales, manage local marketing, and maximize profits by staffing, training, and operating at standards that maximize customer satisfaction.

You will lead a team, monitor budgets, control costs, ensure quality, service and cleanliness, and work with the District Manager to implement plans that improve performance while maintaining compliance with company policies.

Responsibilities

• Meets budgeted sales targets.
• Sets controllable cost targets.
• Meets controllable cost targets.
• Develops and executes a local store marketing plan.
• Responds to competitor activities to protect store business.
• Develops and executes plans to improve sales and profits.
• Sets store budget goals monthly.
• Meets monthly budget goals.
• Communicates anticipated variances to the District Manager.
• Develops time-definite plans to resolve unfavorable trends.
• Reviews, analyzes and communicates budget and P&L information.
• Determines crew staffing requirements and ensures co-manager hires crew in advance of need.
• Maintains adequate bench strength in management.
• Trains store personnel to execute procedures for quality products.
• Talks with customers to determine product and service quality.
• Resolves customer complaints within 24 hours.
• Takes service times and determines efficiency.
• Trains staff in customer courtesy and responding to needs.
• Writes store cleaning plan and ensures cleanliness.
• Trains staff to introduce new products to company standards.
• Orients new managers and crew to the store.
• Manages development plans for managers.
• Manages Crew Orientation and Training.
• Promotes high-performing crew to leadership roles.
• Trains managers in store systems for QC and cost controls.
• Trains managers to identify problems and develop solutions.
• Provides leadership and mentoring training to management team.
• Meets or exceeds the 80% Q.S.C. level.
• Conducts Q.S.C. inspections.
• Monitors and manages inventory and labor controls.
• Analyzes weekly P&L with the team.
• Holds weekly manager meetings.
• Writes and executes store plans with delegated responsibilities.
• Identifies and resolves labor efficiency problems.
• Maintains and uses store systems for consistent operations.
• Sets daily operational goals.

Job description

The Wendy's in Dothan, AL is seeking a General Manager to execute the store plan, drive sales, manage local marketing, and maximize profits by staffing, training, and operating at standards that maximize customer satisfaction.

You will lead a team, monitor budgets, control costs, ensure quality, service and cleanliness, and work with the District Manager to implement plans that improve performance while maintaining compliance with company policies.