Store General Manager - Greater Encino, CA Area

Petco Animal Supplies, Inc.; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in pet care is seeking a Store General Manager for the Greater Encino area. The role involves leading a team to achieve sales growth while ensuring animal welfare. Candidates should have strong leadership skills, a passion for pets, and at least 3 years of management experience. This position offers an opportunity to create a positive impact on the lives of pets and their owners while fostering a collaborative work environment.

Qualifications

• At least 3 years management experience; retail management preferred.
• Proficiency in business, finance, analysis, and people development.

Responsibilities

• Lead a high-performing team to achieve sales and operational goals.
• Ensure animal welfare and maintain store safety standards.
• Train, coach, and develop team members.

Skills

Communication

Customer Service

Leadership

Organizational Skills

Education

High school diploma or equivalent

Job description

Store General Manager - Greater Encino, CA Area

Apply locations 0519 - Encino, CA | Full time | Posted 2 Days Ago | Job Requisition ID R305972

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet:

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including Vetco Total Care hospitals, preventive clinics, and distribution centers. We believe that what’s good for pets, people, and our planet is good for Petco.

Position Overview

The General Manager leads Petco’s vision of “Healthier Pets. Happier People. Better World.” by developing a high-performing team that delivers top-line sales growth while ensuring animal welfare. The GM manages a Pet Care Center, focusing on people (hiring, training, development), performance (guest service, sales, expenses), and process (operations and policies), to achieve profitability. Passion for pets, leadership skills, process excellence, and results-driven mindset are essential.

Position Responsibilities

The GM exercises discretion and judgment to ensure the best experience for partners, guests, and pets. The role requires skillful and consistent execution of all tasks, with accommodations available for qualified individuals with disabilities.

People

• Build a team that embodies Petco’s brand through exceptional service and guest loyalty
• Hire and retain diverse top talent
• Train, coach, and develop leaders and partners
• Create an inspiring, professional environment
• Lead a culture of teamwork, inclusion, and collaboration
• Ensure courteous service and product knowledge sharing
• Manage partner performance
• Support continuous improvement and growth

Performance

• Achieve sales, profitability, and operational goals
• Optimize labor and payroll
• Review financial and operational reports
• Develop strategies to improve underperforming metrics
• Market the center and coordinate community events

Process

• Ensure animal health, appearance, and handling standards
• Maintain proper merchandise pricing, display, and stock levels
• Complete administrative paperwork timely
• Maintain store appearance, safety, and security standards
• Minimize loss through adherence to operating procedures

Other Duties

• Model leadership and selling behaviors
• Promote safety and ensure policy compliance
• Foster a collaborative culture
• Prioritize talent development and leadership growth
• Represent Petco’s brand positively and lead with high standards

Qualifications

• High school diploma or equivalent; proficiency in business, finance, analysis, and people development
• Excellent communication and computer skills
• At least 3 years management experience; retail management preferred
• Knowledge of business practices and organizational skills
• Strong customer service aptitude and genuine interest in animals
• Valid driver’s license; completion of management training modules may be required

Supervisory Responsibility

Direct supervision of team leaders and all center partners.

Work Environment

Primarily indoors, with occasional outdoor activities. Requires physical activity such as bending, kneeling, lifting up to 50 pounds, and standing for long periods. Some travel may be required.

Contacts

Continuous contact with the public, coordination with other departments, vendors, and community events. External communication for merchandise, repairs, and events may be necessary.

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Equal Opportunity Statement

Petco is an Equal Opportunity Employer. Consideration for employment includes background checks in accordance with applicable laws.

Pay ranges vary by location and experience. Actual pay depends on multiple factors. For details on Petco benefits, visit https://careers.petco.com/us/en/key-benefits