Store Fulfillment Associate - Full Time - SouthPark Mall

belk; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

belk in Charlotte, NC is seeking a Store Fulfillment Associate to drive sales by processing store fulfillment orders with speed and accuracy. You will pick, pack, and prepare daily orders for pickup or delivery while keeping inventory accurate and fulfillment areas clean and organized.

This hourly role emphasizes Omni processes, strong customer service, teamwork, and reliability. You will work with technology and data to improve efficiency, support peak periods, and uphold safety and asset

Qualifications

• Commitment to customer service and store objectives.
• Ability to take ownership of assigned tasks.
• Self-directed with minimal supervision in a fast-paced environment.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Comfortable using smartphones, tablets, and Windows OS.
• Able to lift and move at least 50 lbs.

Responsibilities

• Demonstrate ownership in achieving daily priorities and store objectives.
• Pick, pack, and ship orders accurately and efficiently following omni processes.
• Prioritize workload to meet delivery options and pack to standards.
• Strategically pick items for in-store pickup orders to minimize steps.
• Organize equipment and replenish supplies in fulfillment and pickup areas.
• Maintain merchandise presentation and support store recovery.
• Leverage training tools and data to improve omni process knowledge.
• Contribute to a positive store culture and team celebrations.
• Enhance in-store customer experience by assisting customers during peak times.
• Follow asset protection procedures and safety guidelines to minimize risk.

Skills

Customer service

Ownership mindset

Self-directed work

Effective communication

Tech-literate

Flexible schedule

Lift 50 lbs

Job description

The Store Fulfillment Associate drives sales and delivers a positive customer experience by processing store fulfillment orders with accuracy and speed. This role focuses on picking, packing, and preparing daily orders for pickup or delivery, maintaining inventory accuracy, and keeping fulfillment areas clean and organized. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.

• Pick, pack, and ship customer orders accurately and efficiently, following omni processes and procedures to enhance productivity.

• Prioritize workload based on requested customer delivery options and follow packing standards, ensuring positive customer experience.

• Strategically pick merchandise within the store for STH and BOPIS orders to minimize steps.

• Organize equipment and replenish supplies in fulfillment and pickup areas to promote efficiency.

• Maintain merchandise presentation standards and support store recovery efforts.

• Leverage training tools, use resources, and embrace feedback to build knowledge of omni processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

• Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.

• Follow asset protection procedures, safety guidelines and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Ability to use data and guidance to support timely and effective decisions.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.