Store Experience Leader - Customer & Team Excellence

Dollar Tree Stores; Chesapeake (VA); On-site; USD 115,000 - 129,000; Full time

Benefits offered by this job

Health, Dental, & Vision insurance

401k with company match

Paid time off

Paid holidays

Employee Stock Purchase Plan

Educational Assistance

Job summary

Dollar Tree Stores in Chesapeake, VA seeks a Manager of In-Store Experience to drive the vision, strategy, and delivery of best-in-class associate and customer experiences across all retail locations. You will oversee initiatives, service standards, in-store engagement, and feedback systems to boost satisfaction, retention, and sales.

You will lead cross-functional teams, leverage customer insights via Qualtrics, and manage recognition, safety, and compliance programs to ensure consistent

Qualifications

• Bachelor’s degree in business, Marketing, Retail Management, or related field (MBA preferred).
• 5 years of experience in customer experience, retail operations, or related field, with 3 years preferable in a leadership role.
• Strong analytical skills and experience with data, insights, and reporting tools.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Passionate about creating outstanding associate and customer experiences and driving brand advocacy.

Responsibilities

• Lead and develop the team by setting priorities, delegating work, coaching, and driving accountability for results.
• Develop and execute strategies that improve the associate and customer experience, strengthen service standards, and drive consistent execution across stores.
• Lead customer feedback, reporting, and listening programs through the Qualtrics platform; translate insights into actionable improvements.
• Manage Store and Field recognition programs, including reporting, communications, awards, and fulfillment.
• Support store-facing safety, regulatory, and compliance programs, ensuring processes are executable while supporting a safe, positive in-store experience.
• Serve as the voice of associates and customers across the organization, partnering with Operations, HR, Marketing, Safety, Digital, and other teams to simplify processes.

Skills

Leadership

Customer experience

Analytical skills

Communication

Cross-functional collaboration

Education

Bachelor’s degree in business, Marketing, Retail Management, or related field

MBA preferred

Tools

Qualtrics

Job description

Dollar Tree Stores in Chesapeake, VA seeks a Manager of In-Store Experience to drive the vision, strategy, and delivery of best-in-class associate and customer experiences across all retail locations. You will oversee initiatives, service standards, in-store engagement, and feedback systems to boost satisfaction, retention, and sales.

You will lead cross-functional teams, leverage customer insights via Qualtrics, and manage recognition, safety, and compliance programs to ensure consistent