Store Environment Team Member

Michael's; Skokie (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Michael's is seeking a Store Maintenance and Customer Service team member in Skokie, IL. This role involves maintaining store cleanliness, assisting customers, and ensuring a positive shopping experience. Ideal candidates will have retail or cleaning experience and be able to perform physical tasks as needed.

Qualifications

• Retail and/or cleaning experience preferred.
• Ability to stand for long periods and lift heavy objects.
• Must be at least 16 years old.

Responsibilities

• Maintain store cleanliness and assist customers.
• Perform cleaning tasks and manage supplies.
• Engage customers about rewards programs.

Skills

Customer Service

Cleaning

Teamwork

Job description

Store - CHI-SKOKIE, IL

Store Maintenance and Customer Service Role

Maintain a high standard of overall store appearance, including cleanliness and recovery standards, to uphold our Brand Promises. Deliver friendly customer service, assist customers in shopping, and help them find products.

1. Collect and dispose of trash following approved procedures.
2. Dust and damp mop floors following approved procedures.
3. Move equipment and products for cleaning and ensure proper placement afterwards.
4. Clean assigned areas using designated materials and equipment, including mixing water and detergents as needed.
5. Deep clean key areas such as bathrooms, breakrooms, entryways, and high traffic zones to ensure a safe, clean environment.
6. Keep cleaning equipment organized; notify supervisors of supply needs in advance.
7. Identify areas requiring cleaning and proactively complete tasks.
8. Complete all tasks assigned by supervisors, adhering to federal, state, and county guidelines.
9. Maintain positive, respectful interactions with team members and customers, reflecting the organization’s values.
10. Project a positive image and serve as a role model for other team members.

Additional duties may include:

1. Providing fast, friendly checkout service and handling cash according to standards.
2. Engaging customers about Rewards programs and Private Label Credit Cards, including enrollment assistance.
3. Supporting Omni channel processes like BOPIS and SFS.
4. Participating in truck unloading, stocking, and planogram activities.
5. Supporting shrink and safety initiatives.
6. Following SOPs and company policies to ensure legal compliance.

Preferred Knowledge/Skills/Abilities:

• Retail and/or cleaning experience preferred.

Physical Requirements and Work Environment:

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, reaching, and stretching activities.
• Lift heavy objects and access high shelves using ladders or similar equipment.
• Work in climate-controlled indoor environments and outdoors as needed, including nights, weekends, and early mornings.
• Use of standard cleaning chemicals and supplies.

Applicants must meet legal requirements and be at least 16 years old.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We value diversity and inclusion, providing reasonable accommodations for individuals with disabilities. For more information, visit our website or contact Customer Care.