Store Director Oakbrook

LVMH Group; Oak Brook (IL); On-site; USD 145,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Development opportunities

Job summary

Tiffany & Co. is seeking a Store Director in Oak Brook, IL to lead sales and store operations, delivering the Tiffany Experience and driving client loyalty. The role requires strong leadership, strategic planning, and a proven track record in luxury retail.

You will manage a diverse team, develop talent, and collaborate with leadership to exceed sales targets while upholding brand standards and exceptional service.

Qualifications

• 7–10 years of sales management experience in retail or luxury retail.
• Proven track record of achieving sales goals.
• Flexibility to work non-traditional hours (days/nights/weekends/holidays).
• Ability to develop opportunities and maintain client relationships while ensuring brand penetration.
• Proficient with Microsoft Office and POS systems.
• Willingness to work in various roles on floor or in operations.
• Authorized to work in the United States.

Responsibilities

• Lead and develop store sales and operations to meet targets.
• Drive client development and deepen relationships for loyalty.
• Model and coach the team to deliver the Tiffany Experience.
• Hire and develop talent with a Talent Action Plan.
• Collaborate with Market VP to align with brand values.

Skills

Sales leadership

Client relationships

People development

Team leadership

Flexibility

Education

Bachelor’s degree or equivalent (business/retail)

Tools

Microsoft Office Suite (Word, Excel, Outlook, Visio)

POS systems

Job description

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

The Store Director will effectively lead, develop and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets. S/he is a strong, decisive and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Vice President. The Store Director is a dynamic and inspiring leader who embodies the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.

Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.

Service: Elevate the in store experience by consistently delivering memorable moments. Lead, model and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve client service.

Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications

Required Qualifications:

Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).

Proven track record in sales generation, managing the achievement of sales goals.

Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.

Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Compensation: $144,500-$170,000 depending on experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.